topic RMA Number in Warranty Information

RMA Number

Rafael — Sat, 27 Jun 2009 06:36:08 GMT

Hi,

I would like to know how long does it take to get a RMA number. Because I requested my RMA a week ago (06/20/2009) and I did not get anything yet.

All I got was the confirmation of my RMA request was received.

Thanks in advance and I will be waiting for a reply from you.

Re: RMA Number

Quaraxkad — Sun, 28 Jun 2009 04:39:45 GMT

Same thing here. I filled out an RMA form on the 20th, it's now the 28th and I've only received the initial confirmation email but no follow-up with the RMA number.

Re: RMA Number

Rafael — Sun, 28 Jun 2009 18:42:53 GMT

Yeah seems like we will have to wait for a long time now.

Probably I will end up buying a new kit and resell when I get the RMA kit.

Re: RMA Number

Crucial_Katana — Mon, 29 Jun 2009 17:14:51 GMT

To both of you:

I don't know why the emails didn't reach you, and I apologize for that. I have submitted a request to look into the issue, to have it fixed. In the mean time, from what I can find both your requests were processed on the day they were submitted.

Crucial RMA numbers are valid for ten business days; we will extend that time period for you both, to compensate for the lost days. I have asked Customer Service to send you the emails again, to the email address you provided on the RMA requests. If you don't receive your emails with RMA information in the next hour, please come back here and let me know.

Thanks,

Re: RMA Number

Rafael — Mon, 29 Jun 2009 18:47:22 GMT

Hi Kicker,

Thanks for the attention, now I got it my RMA number. And I appreciate your effort!

But I have a question:

When you said the RMA number is valid for ten business days, is it valid ten business day for the memory to get to Crucial? I am asking that because I am not in US and probably it will take longer for my memory to get there.

TIA!

Re: RMA Number

Crucial_Katana — Mon, 29 Jun 2009 19:05:57 GMT

Rafael,

I'm glad you received the email, thanks for letting me know. It is ten business days to ship it, not for the memory to arrive, and because of the email not reaching you the first time, for you that's ten days from today, not from the 20th.

I have also put a note on your account (and on Quaraxkad's) about what happened with the first emails, so if it takes longer that will not be a problem at all.

Regards,

Re: RMA Number

Rafael — Mon, 29 Jun 2009 19:15:11 GMT

Kicker,

Thanks again for your attention and help, I am greatful for that!

I understood now.

Thanks!

Re: RMA Number

Quaraxkad — Mon, 29 Jun 2009 23:43:08 GMT

I received my RMA email today also, thank you.

Re: RMA Number

oblivionx — Tue, 30 Jun 2009 21:33:17 GMT

Hi, I am also in the same situation as others in this post. I requested my RMA number on June 22, and I received the confirmation, but I did not receive an actual RMA number. Can you look into this as well?

Thanks,

Kevin

Re: RMA Number

CSilvernail — Tue, 30 Jun 2009 21:41:42 GMT

Requested RMA, received the following;

Please do not reply to this e-mail.
This is an automated message. If you need assistance, please contact Customer Service.

DO NOT RETURN PARTS UNTIL YOU RECEIVE AN RMA NUMBER.

You will receive a separate e-mail with your RMA number shortly.

This e-mail is a confirmation that we have received your RMA request. If the request is approved you will soon receive a second e-mail that includes your RMA number. This RMA number must be written on the outside of the package you use to return your parts.

Crucial.com RMA Request Summary

RMA request date/time: 06/26/2009 13:07:54

Have not heard anything further.

Web Order Request Number: 94871-146345
Order date/time: 06/11/2009 11:00:24

Re: RMA Number

Crucial_Katana — Tue, 30 Jun 2009 22:47:47 GMT

Oblivionx and CSilvernail

I looked at both your accounts, and from what I can see your requests were both processed the day they came in. I have requested to resend your emails as well. Please let me know if you receive them or not! :)

Re: RMA Number

oblivionx — Wed, 01 Jul 2009 00:17:12 GMT

Just got the email, thank you!

Kevin

Re: RMA Number

lj41 — Wed, 01 Jul 2009 00:32:25 GMT

Hey Kicker,

I"m in the same situation as everyone else. Can you work your majic for me too?

Thanks in advance for your help!!!

Leon

Re: RMA Number

burbrbe — Wed, 01 Jul 2009 03:05:13 GMT

Hi, I have the same problem as the other posters, never receiving the RMA e-mail and it's 10 days later! Could you get one sent to me as well? Thanks! Ben

Crucial.com RMA Request Summary

RMA request date/time: 06/20/2009 09:30:19

Customer Information

Name: Ben Burbridge
E-mail address: ben.burbridge@comcast.net

Item Information Item Description Price Original Qty Returned Qty CT2KIT25664BC1067
(101824) USD 63.99
+ appropriate tax 1 1

Re: RMA Number

Crucial_maulmod — Wed, 01 Jul 2009 07:56:18 GMT

We apologise for the delay and inconvenience caused by this and are currently looking into it.

Ben, Leon- in the meantime your RMA details have been resent. Please let us know if you still do not receive them.

Thanks

Re: RMA Number

RTB977 — Thu, 02 Jul 2009 15:03:53 GMT

My name is Ryan Byrd and I requested an RMA number on the 21st of June and still have only received the confirmation e-mail saying that my request was received. My return order number is 0040962989 and i was hoping someone could help me get my RMA Number. Thanks for all your help.

Re: RMA Number

Crucial_Katana — Thu, 02 Jul 2009 15:18:20 GMT

Hello Ryan,

The return order number that you have is in fact your RMA number. I have resent the email to you, in case it never reached you. You can also find the information from the email here.

Re: RMA Number

linda502 — Sat, 04 Jul 2009 14:36:27 GMT

I've got the same problem.... recieved confirmation of RMA request and nothing else. I just checked my account and see "Order Processing" but I have no RMA .

RMA request date/time: 06/26/2009 09:38:59

Thanks

Linda

Re: RMA Number

Crucial_Katana — Mon, 06 Jul 2009 15:16:23 GMT

Hello Linda,

I looked up your account, and I show that you have an RMA that was created on the day of your request, but it looks like the email never reached you. A new email is on its way to you, and we have of course extended the ten days the RMA is valid.

If the second email hasn't reached you in an hour, please come back and let me know.

Thanks,

Re: RMA Number

linda502 — Mon, 06 Jul 2009 16:01:18 GMT

Received the email with the RMA.

Thanks VERY much!

Linda