topic System Scanner crashes Vista Ultimate in Warranty Information

System Scanner crashes Vista Ultimate

monkey — Sat, 09 May 2009 00:35:01 GMT

Trying to run the Crucial system scanner on my HP laptop with Vista Ultimate. Have already run the scanner successfully with several Win XP machines. After downloading, I select 'run' and get a DOS screen telling me that "Windows has shut down to avoid damage" with the following string afterwards: WINDOWS_IRQL_NOT_LESS_BUT_EQUAL

What gives?

Re: System Scanner crashes Vista Ultimate

wftphd — Sat, 09 May 2009 17:14:23 GMT

I had the same problem, only worse. When I ran the scanner on my Vista Ultimate 64 bit machine, I got a BSOD with the information that the kernel had been corrupted. It effectively destroyed the OS. I had to do repairs. It took me nearly an hour to recover my system. This is a serious problem and users should be warned by Crucial about this! Let the user beware!

Re: System Scanner crashes Vista Ultimate

milesrf — Tue, 12 May 2009 02:25:12 GMT

Are either of you using the 32-bit version of Internet Explorer 8, and are both of you using a 64-bit version of Vista SP1?

I just had a similar problem of my other computer (64-bit Vista SP1 Home Premium), but trying to bring up http://www.crucial.com/ under the 32-bit version of Internet Explorer 8 (or was it trying to run the System Scanner program after downloading it under IE8? I don't remember) crashed the whole operating system. No sign of any corruption of the disk files, though.

Re: System Scanner crashes Vista Ultimate

Crucial_Katana — Tue, 12 May 2009 21:44:49 GMT

I apologize for the problems you have had with the scanner. I have passed all of your feedback on to the webteam and they are addressing this issue now.

We have requested a 64-bit version of the scanner and it is being worked on, but at this time we unfortunately don't have an ETA for the finished product. As soon as we have an update we will post it here on the forum.

Re: System Scanner crashes Vista Ultimate

Crucial_Katana — Wed, 10 Jun 2009 16:31:45 GMT

Our System Scanner is now compatible with 64-bit operating systems as well! Thank you for providing the feedback that made this change possible. :)

Read the announcement!

Re: System Scanner crashes Vista Ultimate

yaketysmakety — Sat, 13 Jun 2009 03:25:29 GMT

I have the same problem with the scanner crashing my system except I am using Windows Vista Home Premium, service pack 2, 64 bit version. When I run the scanner I get a blue screen and then windows restarts. It doesnt seem to be doing anything harmfull other than the restart. Here is the error info, hope it helps.

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.0.6002.2.2.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	d1
  BCP1:	FFFFFA64153F710C
  BCP2:	0000000000000002
  BCP3:	0000000000000000
  BCP4:	FFFFFA60153F459F
  OS Version:	6_0_6002
  Service Pack:	2_0
  Product:	768_1

Re: System Scanner crashes Vista Ultimate

meditator1 — Sat, 13 Jun 2009 11:20:52 GMT

This inteneded as an addtion those experiecing issues with the system scanner and the Win7 RC( 64 bit). I did read the announcement posed by the moderator explaining that the issue has been addressed, however, I too experienced BSOD's on two machines today, 6.13.09, which are otherwise completely stable. This is disappointing as I have relied upon and recommended Crucial for years. Thanks.

Carl

Re: System Scanner crashes Vista Ultimate

Crucial_Katana — Mon, 22 Jun 2009 17:30:15 GMT

yaktetysmakety and meditator1,

Thank you for mentioning this. We have been testing the scanner again, but we are unable to duplicate the crashes you're seeing on the 64-bit machines in our lab. Any additional information you can give us would be helpful. Which browsers are you using, and does the problem happen both in Vista and Windows 7?

Also, just to make sure we have covered everything, please double-check that you deleted the old scanner file from your system and downloaded the most recent one.

Thank you again for any additional info you can give us. I will pass everything you post on to the scanner team.

Thanks,

System Scanner blue screen of death with Vista Enterprise Edition 64bit and Vista Home Premium 64bit

skatmeister — Tue, 23 Jun 2009 13:49:49 GMT

Tried it on multiple vista64 machines, all immediate bsod, all reproducible.

Machine1: ibuypower corei7 vista64 home premium

Machine2: dell optiplex 760 vista64 enterprise edition.

Thanks,

Chris

Re: System Scanner blue screen of death with Vista Enterprise Edition 64bit and Vista Home Premium 6

skatmeister — Tue, 23 Jun 2009 14:45:43 GMT

Forgot to mention (in response to the Moderator's questions)

1. I do not think it is an old version of scanner, bought the home pc yesterday and installed scanner

06/23/2009 09:31 AM 223,368 CrucialScan.exe

2. The browser version may not be the culprit: for example both using ie8 for the launch, or taking the browser out of the picture completely and just launching CrucialScan.exe from the \users\chris\Downloads directory bsods both pcs (home vista64 home premium or work vista64 enterprise).

Any way I can be of help debugging this?

Thanks,

Chris

Re: System Scanner crashes Vista Ultimate

skatmeister — Tue, 23 Jun 2009 17:41:13 GMT

Hi Kicker,

Here msinfo on one of the vista64 boxes that gets a replicateable bsod with crucialscan.exe:

OS Name Microsoft® Windows Vista™ Enterprise
Version 6.0.6001 Service Pack 1 Build 6001
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model OptiPlex 760
System Type x64-based PC
Processor Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, 2992 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. A02, 2/18/2009
SMBIOS Version 2.5

Would you like the same info on the other boxes that it crashes? Is there other info I can provide?

Thanks,

Chris

Re: System Scanner crashes Vista Ultimate

Crucial_Katana — Tue, 23 Jun 2009 18:15:25 GMT

Thanks Chris! Every bit of information helps us, so if you have access to the msinfo data for the other systems as well, it would be very helpful to have. It will help us determine what the systems have in common, and how they are different from our test systems. I will send what you have posted in this thread to our scanner team to help them research this further, and I will continue to pass along additional information that comes in from you, and from any other forum user who has the same problem.

Thanks again for the information, we really appreciate your help! :)

Re: System Scanner crashes Vista Ultimate

skatmeister — Tue, 23 Jun 2009 21:55:26 GMT

Another PC:

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
OS Manufacturer Microsoft Corporation
System Model System Product Name
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 2668 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0203, 2/26/2009
SMBIOS Version 2.5

This I bought yesterday, and wanted to upgrade from 6GB to 24.

Immediate bsod running the scan.

Thanks,

Chris

Re: System Scanner crashes Vista Ultimate

lordgllynn — Wed, 24 Jun 2009 05:10:14 GMT

I have a few questions. First, are you running the scanner as administrator? Second, do you have User Account Control (UAC) turned on/off? And lastly, have you updated Vista with all of the recent updates, ie. Service Pack 2 and Microsoft Framework .NET 3.5?!

Re: System Scanner crashes Vista Ultimate

skatmeister — Wed, 24 Jun 2009 22:18:58 GMT

UAC turned on, and .NET 3.5 SP1.

All boxes up to date ( except for an optional update to the realtek gbe nic )

What version are you guys using where it does not crash?

Re: System Scanner crashes Vista Ultimate

skatmeister — Wed, 24 Jun 2009 23:05:25 GMT

More specifically

On June 22nd crucialscan.exe repeatedly bsods, and that was after the new system was powered up and upgraded to

Hotfix for .NET 3.5 SP1 (KB933595)

On June 24th, crucialscan.exe still repeatedly bsods, and that is after the system has the following updates applied

Hotfix for .NET 3.5 SP1 (KB958484)
Update for .NET 3.5 SP1 (KB963707)
Service Pack for Windows (KB948465)
Update for Windows (KB971930)

Hope this helps

Chris

Re: System Scanner crashes Vista Ultimate

lordgllynn — Thu, 25 Jun 2009 00:45:02 GMT

Ok, try turning off UAC and rebooting. Then give the scanner a try. I have 64 bit and do not have issues with the scanner. You may also need to add Crucial.com as a safe site in your browser settings. But, go ahead and shut off UAC and try again. That program is so problematic. I'd say 70% of all the systems I fix, have registry issues caused by UAC being on and all the permissions not getting acknowledged fast enough.

Re: System Scanner crashes Vista Ultimate

skatmeister — Thu, 25 Jun 2009 01:08:18 GMT

just tried both with and without UAC, bsod throughout (vista4 enterprise connected to t1, vista64 home connected to cable modem, uac on/off, etc...).

Note on the browser "safe site": In the interest of expediency, l just downloaded crucialscan.exe to my downloads directory (as mentioned earlier) and the click it from there (and then wait for all the pcs to reboot)

Interesting that every vista64 (multiple at work, multiple at home, etc.) here bsods and none there do...

Re: System Scanner crashes Vista Ultimate

Crucial_Katana — Thu, 25 Jun 2009 15:29:51 GMT

The scan is meant to downloaded and saved to your PC before you run it, that's the way it was designed, so you're certainly running it properly.

Do you have the same updates installed on both the Vista systems at work and home? More importantly, are they all the same versions of Vista? Are you running the scanner from a limited user account or from the Administrator account? If a limited account, are you running it as Administrator?

Just a day or so ago I ran the scanner on my home system to see if I could make it crash. It has Vista Home Premium, 64-bit, fully updated, and the scanner ran from the Administrator account. Not a hitch, and no sign of a crash.

Re: System Scanner crashes Vista Ultimate

skatmeister — Thu, 25 Jun 2009 20:11:41 GMT

Hi Kicker,

Not sure I follow your question "are they all the same version of Vista"; in messages 11 and 13 I list some separate ones that bsod: Vista Enterprise Edition 64 bit and Vista Home Premium 64 bit.

But they are each "Version 6.0.6001 Service Pack 1 Build 6001".

Are you referring to something else?

Thanks,

Chris