Apple/ Mac Memory

[glennw]

I purchsed an 8Gig upgrade kit for a new MacBook pro and the memory caused the unit to fail.  I had purchased 2 of the 8Gig kits for the computers and tried both kits and had the same results.

Does anyone know if the memory has changed? Here is an image of the memory that ships with the unit:

[Crucial_Katana]

I'm sorry to hear you are having problems with the memory. Since you have had problems with two kits of memory I suggest that you contact our Customer Support department to discuss replacement and return options, since the odds of receiving two malfunctioning kits are very slim. Be sure to use the proper link for your location.

US Customer Service

UK/EU Customer Service

[jonbennett]

Twice I have tried to upgrade my 15" macbook pro  3.06 Ghz to 8 GB each time the machine would boot... then crash.  Is there a setting I can change to make it work?

Jon

[Crucial_Katana]

On a Windows-based PC you have the option to go into the BIOS and tweak memory settings if needed, but on an Apple system that is unfortunately not an option. Instead I suggest contacting Customer Support for an RMA. You can contact them directly, or use the links on our RMA page to request an exchange. Be sure to use the proper link for your location, and reference this thread so they can see the troubleshooting you have done.

US Customer Service
US Warranty and Returns

UK/EU Customer Service
UK/EU Warranty and Returns