2667 Ballistic 32gb DDR4 running at 2400 on Alienware 17 R4

Bit Baby

2667 Ballistic 32gb DDR4 running at 2400 on Alienware 17 R4

My stock ram is 16gb at 2667.  I wanted to upgrade to 32 gb and purchased the Ballistic 2667 modules after crucial stated these would be compatible with my machine however, after installing them today my system info says these are only running at 2400mhz.... why is this?

4 Replies
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Community Manager

Re: 2667 Ballistic 32gb DDR4 running at 2400 on Alienware 17 R4

@nzbt2005 Thanks for contacting us. I am sorry that you are seeing a speed difference between this memory. Do you know what processor your Alienware 17 R4 came with? This will help us research this a little further. 

YogiH, Crucial Moderator, US


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Bit Baby

Re: 2667 Ballistic 32gb DDR4 running at 2400 on Alienware 17 R4

Intel Ii7-7820HK 2.90Ghz

 

Thanks

Community Manager

Re: 2667 Ballistic 32gb DDR4 running at 2400 on Alienware 17 R4

@nzbt2005 Thank you for providing this information. I pulled up your processor info here and it appears that the memory in your system will only run at 2400 mhz. I am sorry for the confusion. The RAM is still compatible the system will clock it down. Please let us know if you have any other questions or concerns. 

YogiH, Crucial Moderator, US


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I think my memory is bad. What do I do now?
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Bit Baby

Re: 2667 Ballistic 32gb DDR4 running at 2400 on Alienware 17 R4

The manufacturer ram that came with the machine runs at 2667