1000MX freezes

Kilobyte Kid

1000MX freezes

My computer keeps locking up and it's driving me nuts. So far I've:

      Updated SSD firmware
      Updated BIOS
      Updated all device drivers
      Increased system RAM to the maximum
      Scanned for malware
      Turned off Link Power State management
      Tried all options for AHCI Link Power Management
      Enabled Momentum Cache
      Disabled Superfetch, TPShocks, and Express Cache
      Run stress tests on the RAM (memtest) and SMART tests on the SSD
      Tried various power management options (e.g., Maximum Performance vs. Energy Saver).
      I'm current with all Windows updates.

The freezes seem totally random. Sometimes I can go a week or two without one, sometimes they happen daily. They have happened when I'm using the computer and when it's been idle. They've happened when the laptop is plugged in and when it's running on battery. They've happened when the screen is on and when it's been dimmed by the power manager. This is a work computer. It's not used for anything particularly CPU intensive.

There are no events in the Event Viewer just before a freeze. There's no BSD -- the computer just locks up. It doesn't respond to any keys except the backlight function key. A hard reset is the only cure.

My setup:
Lenovo X230 laptop

Windows 7 Pro SP 1
16 GB RAM
1TB CT1000MX SSD

What more can I try?

13 Replies
JEDEC Jedi

Re: 1000MX freezes

What makes you think it's caused by the drive?

Post your SMART data preferably as a text output from CrystalDiskInfo - use 'Edit > Copy' option, just please remove drive's serial number.

Also please post AS SSD Benchmark results the same way with 'Edit > Copy' option, it can possibly give some more diagnostic information.

Post AHCI driver version that you are using - you can check it with Device manager -> IDE ATA/ATAPI Controllers (or Storage Controllers) -> right click on the selected controller -> Properties -> Driver tab

______________________________________

FAQs and Top Forum Solutions
Did a user help you? Say thanks by giving Kudos!
How do I know what memory to buy?
Still need help? Contact Crucial Customer Service
Remember to regularly backup your important data!

Kilobyte Kid

Re: 1000MX freezes

Try to disable fastboot to see whether there is any improvements.

 

Trim your SSD as well.

 

Go into your bios, make sure legacy usb(if applicable) and port 64/60 emulation is turned on.

 

 

Kilobyte Kid

Re: 1000MX freezes

Thanks, bogdan.

I don't know that the SSD is the problem, but the freezes started after I installed it. I'm exploring all avenues.

The ACHI driver is the Intel 7 Series Chipset  SATA/ACHI version 11.2.0.1006. Windows says it's the latest. I've also tried the generic Microsoft ACHI driver, with the same results.

 

Here's the output from CrystalDiskInfo:

 

----------------------------------------------------------------------------
CrystalDiskInfo 6.7.5 (C) 2008-2016 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Professional SP1 [6.1 Build 7601] (x64)
Date : 2016/02/24 11:10:36

-- Controller Map ----------------------------------------------------------
+ Intel(R) 7 Series Chipset Family SATA AHCI Controller [ATA]
- Crucial_CT1024MX200SSD1

-- Disk List ---------------------------------------------------------------
(1) Crucial_CT1024MX200SSD1 : 1000.2 GB [0/0/0, pd1] - mi

----------------------------------------------------------------------------
(1) Crucial_CT1024MX200SSD1
----------------------------------------------------------------------------
Model : Crucial_CT1024MX200SSD1
Firmware : MU03

Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ACS-3
Minor Version : ACS-3 Revision 4
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 1244 hours
Power On Count : 191 count
Host Writes : 5711 GB
Wear Level Count : 5
Temperature : 43 C (109 F)
Health Status : Good (100 %)
Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM, DevSleep
APM Level : 00FEh [ON]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 __0 000000000000 Raw Read Error Rate
05 100 100 _10 000000000000 Reallocated NAND Blocks
09 100 100 __0 0000000004DC Power On Hours
0C 100 100 __0 0000000000BF Power Cycle Count
AB 100 100 __0 000000000000 Program Fail Count
AC 100 100 __0 000000000000 Erase Fail Count
AD 100 100 __0 000000000005 Average Block-Erase Count
AE 100 100 __0 000000000027 Unexpected Power Loss Count
B4 __0 __0 __0 0000000028FB Unused Reserve NAND Blocks
B7 100 100 __0 000000000000 SATA Interface Downshift
B8 100 100 __0 000000000000 Error Correction Count
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
C2 _57 _43 __0 00390013002B Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Smart Off-line Scan Uncorrectable Error Count
C7 100 100 __0 000000000000 Ultra DMA CRC Error Rate
CA 100 100 __1 000000000000 Percent Lifetime Used
CE 100 100 __0 000000000000 Write Error Rate
D2 100 100 __0 000000000000 Successful RAIN Recovery Count
F6 100 100 __0 0002C9F19342 Total Host Sector Writes
F7 100 100 __0 000016535063 Host Program Page Count
F8 100 100 __0 00000362DCBC Background Program Page Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0440 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 2020 3135 3339 3130 4137 3035 3736
020: 0000 0000 0000 4D55 3033 2020 2020 4372 7563 6961
030: 6C5F 4354 3130 3234 4D58 3230 3053 5344 3120 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4001 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB B110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 4DB8
070: 0000 0000 0000 0000 0000 001F 950E 00C6 016C 0044
080: 07F8 011B 706B 7409 6163 7069 B409 6163 407F 0001
090: 0001 00FE FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6DB0 7470 0000 0000 0000 0008 6003 0000 500A 0751
110: 10A7 0576 0000 0000 0000 0000 0000 0000 0000 411E
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 4D55
130: 3033 2E30 302E 5330 0000 0000 0000 3433 3230 2020
140: 2020 3130 524E 3433 3230 2020 2020 4D54 4644 4441
150: 4B31 5441 4D42 4B20 0000 0000 0000 0000 0001 A5A5
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0001
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 0035 0000 0000 4000
210: 0000 0000 0000 0001 0000 0000 0000 0001 0000 0000
220: 0000 0000 10FF 0000 0000 0000 0000 0000 0000 0000
230: 6DB0 7470 0000 0000 0001 00FF 0000 0000 0000 0000
240: 0000 0000 0000 4000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 9DA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 64 64 00 00 00 00 00 00 00 05 32
010: 00 64 64 00 00 00 00 00 00 0A 09 32 00 64 64 DC
020: 04 00 00 00 00 00 0C 32 00 64 64 BF 00 00 00 00
030: 00 00 AB 32 00 64 64 00 00 00 00 00 00 00 AC 32
040: 00 64 64 00 00 00 00 00 00 00 AD 32 00 64 64 05
050: 00 00 00 00 00 00 AE 32 00 64 64 27 00 00 00 00
060: 00 00 B4 33 00 00 00 FB 28 00 00 00 00 00 B7 32
070: 00 64 64 00 00 00 00 00 00 00 B8 32 00 64 64 00
080: 00 00 00 00 00 00 BB 32 00 64 64 00 00 00 00 00
090: 00 00 C2 22 00 39 2B 2B 00 13 00 39 00 00 C4 32
0A0: 00 64 64 00 00 00 00 00 00 00 C5 32 00 64 64 00
0B0: 00 00 00 00 00 00 C6 30 00 64 64 00 00 00 00 00
0C0: 00 00 C7 32 00 64 64 00 00 00 00 00 00 00 CA 30
0D0: 00 64 64 00 00 00 00 00 00 01 CE 0E 00 64 64 00
0E0: 00 00 00 00 00 00 D2 32 00 64 64 00 00 00 00 00
0F0: 00 00 F6 32 00 64 64 42 93 F1 C9 02 00 00 F7 32
100: 00 64 64 63 50 53 16 00 00 00 F8 32 00 64 64 BC
110: DC 62 03 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 80 00 5A 0A 00 7B
170: 03 00 01 00 02 0D 03 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 7F

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 00 00 00 00 00 00 00 00 00 00 00 05 0A
010: 00 00 00 00 00 00 00 00 00 00 09 00 00 00 00 00
020: 00 00 00 00 00 00 0C 00 00 00 00 00 00 00 00 00
030: 00 00 AB 00 00 00 00 00 00 00 00 00 00 00 AC 00
040: 00 00 00 00 00 00 00 00 00 00 AD 00 00 00 00 00
050: 00 00 00 00 00 00 AE 00 00 00 00 00 00 00 00 00
060: 00 00 B4 00 00 00 00 00 00 00 00 00 00 00 B7 00
070: 00 00 00 00 00 00 00 00 00 00 B8 00 00 00 00 00
080: 00 00 00 00 00 00 BB 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 CA 01
0D0: 00 00 00 00 00 00 00 00 00 00 CE 00 00 00 00 00
0E0: 00 00 00 00 00 00 D2 00 00 00 00 00 00 00 00 00
0F0: 00 00 F6 00 00 00 00 00 00 00 00 00 00 00 F7 00
100: 00 00 00 00 00 00 00 00 00 00 F8 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 13

 

Kilobyte Kid

Re: 1000MX freezes

Here's the output from the AS SSD Benchmark:

AS SSD Benchmark 1.8.5636.37293
------------------------------
Name: Crucial_CT1024MX200SSD1
Firmware: MU03
Controller: iaStor
Offset: 1537024 K - OK
Size: 931.51 GB
Date: 2/24/2016 11:19:33 AM
------------------------------
Sequential:
------------------------------
Read: 388.49 MB/s
Write: 320.94 MB/s
------------------------------
4K:
------------------------------
Read: 258.88 MB/s
Write: 136.34 MB/s
------------------------------
4K-64Threads:
------------------------------
Read: 7708.25 MB/s
Write: 2754.53 MB/s
------------------------------
Access Times:
------------------------------
Read: 0.104 ms
Write: 0.020 ms
------------------------------
Score:
------------------------------
Read: 8006
Write: 2923
Total: 15058
------------------------------

Highlighted
Kilobyte Kid

Re: 1000MX freezes

@louisyear --

 

Hybrid Shutdown is already disabled on my computer. I believe that's the same as fastboot.

 

The SSD is already trimmed.(DisableDeleteNotify = 0).

 

Kilobyte Kid

Re: 1000MX freezes

@louisyear -- Legacy Boot is set to Both in BIOS. However, I don't see an option for port 64/60 emulation.

JEDEC Jedi

Re: 1000MX freezes

SMART data looks healthy to me.

 

I would disable momentum RAM cache first. Run AS SSD Benchmark with Momentum disabled and leave it disabled (as one of troubleshooting steps). On a side note, on my systems I haven't notice any visible difference in performance with Momentum enabled so I have decided not to use it.

 

Windows isn't particularly smart in updating storage drivers. The one you use is technically proper but it is dated 6/11/2012. There are few newer drivers you could try, including 13.1.0.1058 dated 5/27/2014.

______________________________________

FAQs and Top Forum Solutions
Did a user help you? Say thanks by giving Kudos!
How do I know what memory to buy?
Still need help? Contact Crucial Customer Service
Remember to regularly backup your important data!

Kilobyte Kid

Re: 1000MX freezes

Thanks! Sorry for the tardy reply -- for some reason I didn't get a notification about your reply.

Kilobyte Kid

Re: 1000MX freezes

Bogdan -- the Intel driver you linked to says it's for RAID drives, which mine isn't. Intel's Driver Update Utility says I'm using the current mass storage driver.

 

I'll disable Momentum Cache and see what happens.