04-17-2014 07:16 AM
When my hard disk went out I got a M500 and love the speed. Problem is that I immediately started getting blue screen of death once M500 installed. Worked with Crucial’s helpdesk and finally they sent me to the forums.
The computer is usable but crashes anywhere from minutes to longest is a few days before a crash, lately it has been hourly or less.
It will sometimes crash before fully logged in.
Info on Dell system
What I have done with Crucial Support:
What do I do now?
Solved! Go to Solution.
04-18-2014 01:03 AM
It seems the latest BIOS for this laptop is A26 Release date 7/16/2013, I would try to update to this version.
Usualy clean Windows installation should go... in a clean way. Did you install drivers from Dell's site?
Replace possible malfunctioning Serial ATA drivers uninstalled drivers and system ree-installed.
What do you mean by this? What was the version of SATA driver that was replaced/uninstalled? What is your current SATA driver version in use? You can check it with Device manager -> IDE ATA/ATAPI Controllers -> right click on the selected controller -> Properties -> Driver tab
Most likely you should be using 11.7.x.xxxx version, and I would suggest trying this one 126.96.36.1993.
04-18-2014 06:02 AM
Thank you so much bogdan, you are a Jedi, I gave you a kudos.
You were right I did have an older bios, I know in process AI did update the bios before but somehow didn't have the latest.
Soon after I changed the bios it crashed again.
Also I have a much older driver so I changed that, thanks for the link, you made it so much easier.
Now it is a wait and see if this is a solution or not. If it does not crash by end of the day I will mark it as solved.
04-19-2014 09:56 AM
04-20-2014 10:32 AM
Well I went all day Friday with one frozen application.
Now Saturday and today my apps are freezing up (not reponding), never makes it to the blue screen.
Now what more driver updates?
04-21-2014 12:48 AM - edited 04-21-2014 12:49 AM
I guess so. Did you install other drivers from Dell's site? http://www.dell.com/support/drivers/pl/pl/pldhs1/P
Also sometimes optional drivers from Windows Update can solve some issues too.
It's odd the laptop was working stable for some time and then run into freezing.
04-23-2014 05:44 AM
I haven't done the other updates yet. But last two days absolutely no problems. It is weird. I even had lots of things open but not one hickup. I will work on the other updates later, crashing on a project right now.
thanks for being my Jedi and helping all the people.