Crucial 1TB MX200 SSD not recognized by BIOS anymore (dead)

Kilobyte Kid

Crucial 1TB MX200 SSD not recognized by BIOS anymore (dead)

I think I made a big mistake a few months ago, replacing my 3 functional HDD drives with Crucial SSD drives. Today, one of my SSD drives (the bighest one with my complete photo and music archive) is not recognized by BIOS anymore, and my PC just hangs in boot mode. I have never had any similar problems with HDD drives in over 30 years of IT, and relying on allegedly superior SSD technology (no moving parts), I foolishly neglected to make regular backups. Now it seems I have lost tons of important files. If this turns out to be a Crucial quality problem, then I will have to return all drives and move to another company.

 

So, Crucial support, this is your chance to keep a customer. Here's the setup:
  Windows 10 64 BIT, PE5 mainborad, 8 GB RAM
  C: 500 GB Crucial SSD
  D: 1000 GB Crucial SSD - FAILING BOOT !!!
  E: 500 GB Crucial SSD

 

What is displayed when booting the PC:

Boot mode hangsBoot mode hangs

The BIOS still seems to "know" the drive, but it is grayed out:

BIOS still "knows" driveBIOS still "knows" drive
What I tried so far:
  Connecting the SSD to other power and SSD cables.

  Connecting it by means of external USB.
  Running multiple power cycles (without SSD connected) as described here:
http://forums.crucial.com/t5/Crucial-SSDs/Why-did-my-SSD-quot-disappear-quot-from-my-system/ta-p/652...
http://forums.crucial.com/t5/Crucial-SSDs/How-I-fixed-my-M4-that-wouldn-t-detect-in-the-BIOS/m-p/110...

Nothing works. The SSD remains dead. We had no power loss yesterday, nobody touched the SSD and nothing new was installed on the PC. Periodic check of all SSDs with CrystalDiskInfo showed all to be healthy. From one day to the next this particular SSD just died. PLEASE Crucial, is there any way you can restore this drive? Can I send you the drive so you can access the data somehow? Does anyone have an alternative solution when the above suggestions fail?

6 Replies
JEDEC Jedi

Re: Crucial 1TB MX200 SSD not recognized by BIOS anymore (dead)

[ Edited ]

Crucial don't provide data recovery services I'm afraid.  There are companies that specialise in that but they will charge a fortune and I don't know how good they are.

 

Backups, at least one off-site in case of fire/theft/physical_damage, are the *only* way to keep your data safe I'm afraid.  No storage technology or particular brand is going to guarantee your data integrity.

 

You've already tried the the power cycle and alternative power cycles.  Have you tried the firmware update?  Crucial themselves recently posted that occasionally it can bring a drive back to life. (in this thread: http://forums.crucial.com/t5/Crucial-SSDs/MX300-1TB-died-after-about-a-month/m-p/178367#U178367 )

_______________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?
Kilobyte Kid

Re: Crucial 1TB MX200 SSD not recognized by BIOS anymore (dead)

[ Edited ]

Backups, at least one off-site in case of fire/theft/physical_damage, are the *only* way to keep your data safe I'm afraid.  No storage technology or particular brand is going to guarantee your data integrity.

 

You've already tried the the power cycle and alternative power cycles.  Have you tried the firmware update?  Crucial themselves recently posted that occasionally it can bring a drive back to life. (in this thread: http://forums.crucial.com/t5/Crucial-SSDs/MX300-1TB-died-after-about-a-month/m-p/178367#U178367 )


Thanks for pointing that out - I'm an IT specialist and I should have known. However, let me ask you something: do you have regular (and complete) backups on a daily basis? The reason I relied on crucial was to improve my data safety - the opposite is the case. In my 25+ years IT career I have NEVER had a complete data loss on any HDD drive, even after 15 years of regular usage. The crucial drive failed me after only 4 months, with apparently no chance of recovery!

 

Still wondering how exactly the firmware update is supposed work on a drive that isn't recognized by BIOS, but I will try it.

Any idea where I can return my Crucial drive, in case this too fails? I purchased it through Amazon.

 

Just a note about these adventurous power cycle tips: Would you buy a car, that suddenly stops on the highway, and the manual says that *maybe* you can get it running again by screwing off the steering wheel twice and letting it run idle for about 2 hours...? Just beween us: Is that seriously a product you're promoting and selling, after 40 years of HDD drive history?

JEDEC Jedi

Re: Crucial 1TB MX200 SSD not recognized by BIOS anymore (dead)

I backup on a weekly basis without fail.  Because I have (long ago) had a total data loss myself.  I didn't before that - despite knowing better. I don't think anyone (even us IT guys!) takes this seriously until it's happened to them.

 

You should be able to return it to Crucial or Amazon. For Crucial, click reurns at the bottom of the main website.

 

The power cycle is largely for the M4 model that lacked power loss protection and was prone to 'vanishing' due to an unclean shut down.  When it's recommended for more modern drives it's a more a case of it won't do any harm to try it than an expectation that it will work.

 

I can't speak for why the firmware update might work.

 

As for cars, nobody has made one fo them immune to break downs either!  If you bought a car that failed, you'd probably refuse to buy that brand and switch to another - which a different bunch of other people have sworn off 'cause that one broke down for them.  The same will happen here, you'll switch to a different brand because this is the only one you've had fail (I don't blame you, it's a natural reaction) but whatever brand you choose to switch too - it'll be a brand that a whole bunch of other people have previously sworn off because that brand failed for them.  Nobody has invented the drive that never breaks unfortunately.

 

I've never had an SSD of my own or in a family members compter fail.  I've had one (of many) SSD's delivered DOA at work*.

Hard drives wise, I've had one fail and, two in family members computers and one one at work*.  I've had one delivered DOA.  I've lost a bunch of data due to a raid controller failure (this was the incident that taught me to backup!)

 

*I can only speak for my department for as long as I've worked there. Smiley Happy

_______________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?
Highlighted
JEDEC Jedi

Re: Crucial 1TB MX200 SSD not recognized by BIOS anymore (dead)

[ Edited ]

I don't know your circumstances (what exactly you need backed up, and how large it is) but if it helps I use https://www.2brightsparks.com/syncback/syncback-hub.html to copy the files I need to backup (those I can't get from an installation disk or download or whatever) to another local drive to serve as the local backup.  And that drive is sycned to OneDrive with a 1TB limit from an office 365 subscription.

 

My main vulnerability here is cryptolockers. If they get at the local backup and that syncs to your cloud...  So I have a second cloud sync to dropbox of a much mroe select set of data (since I have way less space there) and I only load dropbox on demand (after each weekly backup) so if my data gets scrambled in the meantime - that's not auto synced to dropbox

 

I set my parents up the same when they lost a bunch of photo's due to too long a gap since their last backup.  They were relatively lucky and still had 1 set of them (either the raw or the processed ones since they were on seperate drives due to space issues)

_______________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?
Kilobyte Kid

Re: Crucial 1TB MX200 SSD not recognized by BIOS anymore (dead)

As expected, the Firmware update did not find any Crucial drive to update. So I now own a fairly new Crucial brick with 1 TB of data living in nirvana.

 

To make things worse, the Crucial resend form refused to accept any of the 7 long product numbers printed on the label, and the description of which number I should use does not even fit my label and is outdated. Oh well, what should I expect of the quality of customer support, in face of the sudden death of an SSD drive only 4 months old.

 

I guess it is understandable that I will never buy this "car" again - in fact I will even warn others of it.

Bit Baby

Re: Crucial 1TB MX200 SSD not recognized by BIOS anymore (dead)

Hi, I am in the same boat but I have to say I would never trust ssds for terabyte media handling. You can do the work of recovery yourself from the failed ssd.
Just get partedmagic.com and it runs idependent of windows and is able to actually read the drive from my experience. Have had to do use it for 2 failed crucial ssds.
They are treating me right though and are working with me. Email crucial about your serial number, just ask they will get you the right number to finish the request.