Crucial MX100 - impossible to update firmware

Bit Baby

Crucial MX100 - impossible to update firmware

Dear Crucial

I have terrible experience with your SDD disk and your CSE software. 

 

1. Crucial Storage Executive is crashing all the time - see attached file error2.png  - just black sreen - it has something to do with low memory of java VM. See error4.png . I would send you the log file hs_err_pid3928.log, but  don't know how ... just pictures are allowed

error4.pngerror2.png

2. Firmware upgrade - if i am lucky enough, I'll get to firmware upgrade - but this fails as well

a) live update with mesasge

"Firmware Update Error
Invalid Parameter
Folder C:\Users\Emka\AppData\Local\Temp\1514285839038-0 is an invalid firmware update directory!"

 

error1.png

 

b) Manual update with - "Uploaded file does not appear to be a valid firmware update package."

error1.png

 

Can you tell me reason why should I recommend to anybidy your disks?

 

OS - Win 7 Ultimate 64bit - updated with 8GB RAM

2 Replies
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Community Manager

Re: Crucial MX100 - impossible to update firmware

@Silmaril80 I am very sorry for the issues that you have experienced with your drive. Please contact us directly using the information in my signature and we would be happy to help you out. 

YogiH, Crucial Moderator, US


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JEDEC Jedi

Re: Crucial MX100 - impossible to update firmware

I think this error that cropped up over the Christmas period was fixed wasn't it?  So it should just work if you try again now.

_______________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
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We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?