MX100 SSD Freezes After 8.1 (KB2919355)

SOLVED
Binary Boss

MX100 SSD Freezes After 8.1 (KB2919355)

I have a Asus X200M Netbook and replaced the HDD with a MX100 512GB from Amazon using the provided Acronis 2014 True Image software. It worked flawlessly until windows did an update to 8.1. Now the system randomly screen freezes while browsing, rebooting, etc. It is strange because if it freezes while browsing, it acts as if it loses internet connection and will time out, a few seconds later the browers ceases to function entirely and then a few seconds after that the entier machine becomes 100% unresponsive.  Happens about 2-8 mins after I turn the machine on. I ran the harddrive tools to check the S.M.A.R.T. stuff and it found no error. Fortunately I have the original HDD and reimaged again, however no matter my selection on windows update, it will auto download and install 8.1, thus running into the problem all over again. The system has the most up to date drivers from ASUS. Please help before I toss this thing into the window, I thought microsoft learned there lesson after vista, apparently not. 

25 Replies
Binary Boss

Re: MX100 SSD Freezes After 8.1 (KB2919355)

Also, the machine has the latest BIOS update.

Binary Boss

Re: MX100 SSD Freezes After 8.1 (KB2919355)

----------------------------------------------------------------------------
CrystalDiskInfo 6.1.14 (C) 2008-2014 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 8.1 [6.3 Build 9600] (x64)
Date : 2014/06/27 23:52:32

-- Controller Map ----------------------------------------------------------
+ Intel(R) Pentium(R) processor N- and J-series / Intel(R) Celeron(R) processor N- and J-series AHCI - 0F23 [ATA]
- Crucial_CT512MX100SSD1
- Generic IEEE 1667 Probe Silo
- Microsoft TCG Storage silo
- Generic IEEE 1667 ACT
- Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) Crucial_CT512MX100SSD1 : 512.1 GB [0/0/0, pd1] - mi

----------------------------------------------------------------------------
(1) Crucial_CT512MX100SSD1
----------------------------------------------------------------------------
Model : Crucial_CT512MX100SSD1
Firmware : MU01
Serial Number : 14170C186F00
Disk Size : 512.1 GB (8.4/137.4/512.1/512.1)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 1000215216
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ATA8-ACS version 6
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 66 hours
Power On Count : 127 count
Host Writes : 1057 GB
Wear Level Count : 1
Temperature : 39 C (102 F)
Health Status : Good (100 %)
Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM, DevSleep
APM Level : 00FEh [ON]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 __0 000000000000 Raw Read Error Rate
05 100 100 __0 000000000000 Reallocated Sectors Count
09 100 100 __0 000000000042 Power-On Hours
0C 100 100 __0 00000000007F Power Cycle Count
AB 100 100 __0 000000000000 Program Fail Count
AC 100 100 __0 000000000000 Erase Fail Count
AD 100 100 __0 000000000001 Average Block-Erase Count
AE 100 100 __0 000000000046 Unexpected Power Loss Count
B4 __0 __0 __0 000000001133 Unused Reserve NAND Blocks
B7 100 100 __0 000000000000 SATA Interface Downshift
B8 100 100 __0 000000000000 Error Correction Count
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
C2 _61 _50 __0 003200130027 Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Smart Off-line Scan Uncorrectable Error Count
C7 100 100 __0 000000000000 Ultra DMA CRC Error Rate
CA 100 100 __0 000000000000 Percent Lifetime Used
CE 100 100 __0 000000000000 Write Error Rate
D2 100 100 __0 000000000000 Successful RAIN Recovery Count
F6 100 100 __0 00008432E740 Total Host Sector Writes
F7 100 100 __0 00000422A808 Host Program Page Count
F8 100 100 __0 00000054F1BC FTL Program Page Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0440 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 2020 3134 3137 3043 3138 3646 3030
020: 0000 0000 0000 4D55 3031 2020 2020 4372 7563 6961
030: 6C5F 4354 3531 324D 5831 3030 5353 4431 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4001 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB B110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 40B0
070: 0000 0000 0000 0000 0000 001F 950E 00C4 016C 0040
080: 03F8 0028 746B 7D09 6163 7469 BC09 6163 207F 0001
090: 0001 00FE FFFE 0000 0000 0000 0000 0000 0000 0000
100: 12B0 3B9E 0000 0000 0000 0008 6003 0000 500A 0751
110: 0C18 6F00 0000 0000 0000 0000 0000 0000 0000 401E
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 4D55
130: 3031 2E30 342E 5330 0000 0000 0000 3236 3231 2020
140: 2020 3130 524E 3234 3431 2020 2020 4D54 4644 4441
150: 4B35 3132 4D42 4720 0000 0000 0000 0000 0001 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0001
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 0035 0000 0000 4000
210: 0000 0000 0000 0001 0000 0000 0000 0001 0000 0000
220: 0000 0000 107F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 00FF 0000 0000 0000 0000
240: 0000 0000 0000 4000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 BEA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 64 64 00 00 00 00 00 00 00 05 33
010: 00 64 64 00 00 00 00 00 00 00 09 32 00 64 64 42
020: 00 00 00 00 00 00 0C 32 00 64 64 7F 00 00 00 00
030: 00 00 AB 32 00 64 64 00 00 00 00 00 00 00 AC 32
040: 00 64 64 00 00 00 00 00 00 00 AD 32 00 64 64 01
050: 00 00 00 00 00 00 AE 32 00 64 64 46 00 00 00 00
060: 00 00 B4 33 00 00 00 33 11 00 00 00 00 65 B7 32
070: 00 64 64 00 00 00 00 00 00 00 B8 32 00 64 64 00
080: 00 00 00 00 00 00 BB 32 00 64 64 00 00 00 00 00
090: 00 00 C2 22 00 3D 32 27 00 13 00 32 00 00 C4 32
0A0: 00 64 64 00 00 00 00 00 00 00 C5 32 00 64 64 00
0B0: 00 00 00 00 00 00 C6 30 00 64 64 00 00 00 00 00
0C0: 00 00 C7 32 00 64 64 00 00 00 00 00 00 00 CA 31
0D0: 00 64 64 00 00 00 00 00 00 00 CE 0E 00 64 64 00
0E0: 00 00 00 00 00 00 D2 32 00 64 64 00 00 00 00 00
0F0: 00 2D F6 32 00 64 64 40 E7 32 84 00 00 00 F7 32
100: 00 64 64 08 A8 22 04 00 00 00 F8 32 00 64 64 BC
110: F1 54 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 80 00 4C 09 00 7B
170: 03 00 01 00 02 06 03 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 A4

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 00 00 00 00 00 00 00 00 00 00 00 05 00
010: 00 00 00 00 00 00 00 00 00 00 09 00 00 00 00 00
020: 00 00 00 00 00 00 0C 00 00 00 00 00 00 00 00 00
030: 00 00 AB 00 00 00 00 00 00 00 00 00 00 00 AC 00
040: 00 00 00 00 00 00 00 00 00 00 AD 00 00 00 00 00
050: 00 00 00 00 00 00 AE 00 00 00 00 00 00 00 00 00
060: 00 00 B4 00 00 00 00 00 00 00 00 00 00 00 B7 00
070: 00 00 00 00 00 00 00 00 00 00 B8 00 00 00 00 00
080: 00 00 00 00 00 00 BB 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 CA 00
0D0: 00 00 00 00 00 00 00 00 00 00 CE 00 00 00 00 00
0E0: 00 00 00 00 00 00 D2 00 00 00 00 00 00 00 00 00
0F0: 00 00 F6 00 00 00 00 00 00 00 00 00 00 00 F7 00
100: 00 00 00 00 00 00 00 00 00 00 F8 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1E

 

Binary Boss

Re: MX100 SSD Freezes After 8.1 (KB2919355)

The mouse still moves and some programs in memory will still be working during the time it freezes/hangs before complete lock up. I could really use help as none of tech support suggestions have worked. There appears to be no other drivers avaible to download to try for this Asus laptops. I fear its either the SSD  itself being incompatible with winows 8.1 or the windows 8.1 sata drivers, crucial and MS windows should have done more R&D, 8.1 is the latest operating system and there is no reason for this to happen.

JEDEC Jedi

Re: MX100 SSD Freezes After 8.1 (KB2919355)

The SMART data looks fine - apart from the unexpected power loses which are presumably your crashes.

 

The M550 works fine on Windows 8.1 and is the same controller so it's not likley an OS issue.  It is however possible a sata driver issue.  Most unexplained issues with SSD's tend to be down to that.  Generally, any sata driver should work.  But on certain systems Microsoft or Intels will behave better.  And in the case of Intel, some versions may work better than others.

 

If your netbook supports AHCI, please try using Intels sata driver: https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22Intel+Rapid+Storage+Technolog...

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Binary Boss

Re: MX100 SSD Freezes After 8.1 (KB2919355)

Well, long story short the machine completely crashed, I reimaged it back to windows 8 (non 8.1) machine runs great but wants to update to 8.1 everytime I login. I tried installing the driver from that link you sent but it says what I have currently installed is newer. 

Binary Boss

Re: MX100 SSD Freezes After 8.1 (KB2919355)

Update: So the laptop updates and crashed about once a day, I am pretty sure it is trying to commit sucide everytime it updates to windows 8.1. Anyone have suggestions?

Binary Boss

Re: MX100 SSD Freezes After 8.1 (KB2919355)

[ Edited ]

Still having same problem. I tried loading the image sector by sector and it made no difference. Anyone want to take a stab? this 600$ computer is currently a terrible paper weight. 

Kilobyte Kid

Re: MX100 SSD Freezes After 8.1 (KB2919355)

[ Edited ]

I recieved my MX100 256GB yesterday and I have that "KB2919355" update installed on windows 8.1 on my Samsung laptop, no issues here so far.

 

 

Here is someone like you on the Microsoft forum, two of his SSDs had issues with this update and there were others, apparently other manufacturers' SSDs :

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/kb2919355-causes-blue-scr...

Binary Boss

Re: MX100 SSD Freezes After 8.1 (KB2919355)

Found the problem..... This is insane.....literally.... "I saw a question about the same issue with the SSD Crucial MX100 an a German Forum and here they tracked it down to the Acronis Software that is included in the SSD. Stop the "Acronis Nonstop Backup Service" and the issue should be gone."