02-20-2018 01:14 PM
I orderd the MX500. I have connect via a SATA to USB cable. When I try to clone the SDD. I run in to the following problem. Windows recognized the SSD but the Acronis True Image software for Crucial not.
When I open the software I get the message "This product editione requires at least one Crucial SSD be installed in your system."
I have a Toshiba satellite l50d-b-16m laptop.
Could you help me please to resolve the problem?
02-20-2018 01:52 PM - edited 02-20-2018 01:53 PM
Did the software come with the MX500 or did it come with an older Crucial drive? I don't know what comes with the MX500 but from a past post I think the software only supports the drive models it ships with.
You could try other software. There's plenty out there for free. https://www.macrium.com/reflectfree is meant to be good.
02-25-2018 11:49 PM
03-07-2018 09:14 AM
I just installed the MX 500 on my Acer AIO. I could not get Acronis to work. I always got an error message. I then tried Macrium Reflect and that had error problems too. I then downloaded AOMEI. This one worked for me. I think the deference is due to AOMEI rebooting and cloning before Windows 10 bootup. I think trying to clone within the Windows 10 OS can cause strange problems
03-19-2018 05:31 AM
I have the same problem. My new MX500 (250Gb) disk came without any software, but I have downloaded the Acronis cloning software following the redirection from the Crucial SSD support website, but it claims not to recognise any Crucial disk in the system. I've tried 2 different USB to SATA adapters and have the same problem. The disk is perfectly visible to Windows, and using the Windows partition manager I have no problems accessing it or formatting it, or simply copying data to it.
I'm wanting to clone the system disk on my LapTop whivh only supports a single SATA device, so a USB connection is the only solution.
Can anyone assist? (Thanks!)
03-19-2018 06:36 AM
Try one of the other cloning programs suggested in this thread. (Macrium or MiniTool)
03-20-2018 03:25 AM
Macrium failed too, but the error message led me to understand the problem and I since found a solution. It seems like Acronis doesn't like certain USB-SATA adapters. They present the geometry of the drive to Windows differently/incorrectly, and Acronis cannot deduce that a Crucial drive is connected. I removed the HDD from a LaCie Rikiki USB enclosure (4 security torx screws on the case, and slide out the drive and interface) and inserted the MX500 drive, connected to the LapTop, fired up Acronis and everything worked fine.