04-01-2017 10:28 PM - last edited on 04-02-2017 11:21 AM by pamelaz
Hi. I need to return my Crucial SSD. My computer will not start up, unless I boot it through an external hard drive backup as I'm currently doing. Apple's support helped me pinpoint the cause, and create a bootable disk.
I thought I'd go through the online system, since the phone isn't open all weekend, but it seems to be asking for a "Material Number" which, so far as I can tell, is not on my SSD or searchable anywhere online. Crucial's help on the website tells me exactly where to find this number on the packaging, but I don't know where the original packaging is. The hard drive itself, however, is right in front of me. I thought the "material number" would be obvious once I removed it from my computer.
So, here are the numbers I do have:
*removed personal information*
Can anyone help me find the Material Number for this product? And, for god's sake Crucial, why on earth would you require a number that is NOT actually on the product itself? We don't all keep the packaging, and it seems several other people have had to ask this same question for slightly different drives.
Thank you all for your help!
Solved! Go to Solution.
04-02-2017 02:34 AM
323691 could be correct but you should get in touch with Crucial Customer Service (for example via the link in my signature) and possibly confirm that with them. This material number display following drive for me: CT275MX300SSD1 Crucial MX300 275GB SATA 2.5" 7mm (with 9.5mm adapter) Internal SSD
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04-04-2017 02:03 PM
Thanks bodan. Yes, this material number should still be correct. Please get a hold of customer service if you do run into any more issues.