Why did my SSD "disappear" from my system?

by Community Manager Community Manager on ‎09-28-2011 11:39 AM - edited on ‎03-23-2017 12:26 PM by Moderator Moderator (396,524 Views)

 

 A sudden power loss is a common cause for a system to fail to recognize an SSD, or not detect one it was previously able to.  In most cases, your SSD can be returned to normal operating condition by completing a power cycle, a process that will take approximately one hour.

We recommend you perform this procedure on a desktop computer because it allows you to only connect the SATA power connection, which improves the odds of the power cycle being successful. However, a USB enclosure with an external power source will also work. Apple and Windows desktop users follow the same steps.

1.      Once you have the drive connected and sitting idle, simply power on the computer and wait for 20 minutes. We recommend that you don't use the computer during this process.

2.      Power the computer down and disconnect the drive from the power connector for 30 seconds.

3.      Reconnect the drive, and repeat steps 1 and 2 one more time.

4.      Reconnect the drive normally, and boot the computer to your operating system.

5.      If the latest firmware has not been updated to your drive, do so.  You can find our firmware update page here.

A laptop computer will also work, but you’ll have to connect the drive and navigate to the system's BIOS menu. (Please refer to your system manufacturer’s documentation on how to access the BIOS.) Allowing the drive to sit in the BIOS will improve the odds that the power cycle will work. For laptops, we don’t recommended using a USB enclosure powered via USB. In addition, Apple users must hold the Option key while they power on the system (with the SSD installed). This will boot the Mac to the Startup Manager screen. The Startup Manager screen works like the BIOS screen on a laptop, in that it gives the drive power without any data throughput.

1. Laptop users will need to be in the BIOS menu, or Mac Startup Manager as stated above. The computer will need to stay powered for 20 minutes. We recommend you don’t use the laptop during this process.

2.  Power the computer down and disconnect the drive for 30 seconds, by removing it from the drive bay. If you have an mSATA drive, remove it from the port.

3. Reconnect the drive, and repeat steps 1 and 2 one more time.

4. Reconnect the drive normally, and boot the computer to your operating system.

5. If the latest firmware is has not been updated to your drive, do so.  Click here  for our firmware updates.

 

 

Comments
xneox
Kilobyte Kid

Tryed it didn't work. 

I'm trying to reach support for 3 hours. 

I'm about to go balistic ! 

Lanjan
Bit Baby

C300-128GB

 

Worked for me! Did the cycle three times.

 

Thanks a lot

Community Manager Community Manager
Community Manager

Hi Lanjan,

 

I am glad that your issue has been fixed! Let us know if there is anything else we can help you with.

tchase
Bit Baby

Same problem as everyone else…. M4 worked great for 18 months and then gave up the ghost. I took it out of my Dell E6230 and hooked the drive up to the Crucial USB transfer cable I used to copy my hard drive to the SSD during initial installation. I then plugged the USB end into a standard USB (phone) charger.  I did two cycles of the power on for 20 minutes and power off for 30 seconds (or so) by disconnecting the USB charger and then put the SSD back into the Dell and it worked good as new.  I have also modified the power plan for the Windows 8 system to keep power to the drive at all times. Check back with me in another 18 months…

JSanderbeck
Bit Baby

I just recently swapped out my M4 for a new MX100. I shut down the system, unplugged the M4, installed the MX100 and installed Windows 8.1, then plugged in the M4 to get my data off it. Nothing.  System wouldn't recognize it. I have tried everything and the REALLY frustrating part is that I unplugged the drive EXACTLY 3 years to the day of purchase (September 27th, 2011). They won't cover the three year warranty even though I tried to submit an RMA on Saturday the 27th. Arghhhh !!!

 

John

Community Manager Community Manager
Community Manager
Hi John. We are really sorry for the issues that you have experienced with your drive. Even if the warranty has expired we still offer free tech support. Please call us directly and we would be happy to see if there is any troubleshooting we can attempt. Our number is 1-800-336-8915. I am sorry for the inconvenience.
fishman463
Bit Baby

All I can say is no fargin way.  Tried just about every trick in my book.  Even tried the baking thing as stupid as it sounds - hey, I was desparate.  Then, I followed the instructions here and, voila.  SSD saved.  These instructions sound like total BS, but it worked like a charm for me.  Thank you Crucial.

yahgoo
Kilobyte Kid

My mx100 512gb cannot be detected on bios or uefi after my Dell Inspiron i3531 Windows 8.1 prompted that "your pc ran into problem ..."

I tried to power cycle 5 times (connect/reconnect as per crucial's instruction) on three laptops (one has core duo CPU) but to no avail. I even tried to power cycle 5 times via a usb to sata power cable.

Nothing works. Did I do the power cycle correctly? Could please you post a video to show what is the correct way to power cycle?

I am getting a Mac mini soon. Would a Mac be able to recognize mx100 more easily? Please help

brunovespe
Bit Baby

hi to all, im Bruno from Argentina and i have a Crucial M500 240gb since march 2014...

 

since i have the ssd, i guess 4 or 5 times the system freezes, and restart... after restart the ssd was not detected anymore... reconnecting sata and power cables a few times bring the ssd back to be detected... the last time i had this isssue was yesterday, after that i decide to contact crucial support to prevent this happening again... i explain to this nice agent my problem, and told me to do a power cycle and then update the firmware...

 

ok, i did the power cycle, and then it wasnt able anymore to start windows... after the first screen (the one who describe the computer processor, ram, etc) it says "loading operating system"... and restart.... over and over again.... the crucial was detected in the first creen, but it dont start windows...

 

i try to reinstall windows, with the dvd... but i wasnt able to do it... 

i connect an hdd with windows as master drive, then the ssd as a slave ( changing bios settings to have the hdd as primary boot drive) it take 10 minutes to pass trough STARTING WINDOWS screen.... then i could see the ssd in "my computer" but cant acces him... and in the disk manager it shows the 100mb partition for windows as RAW, and the rest 2xxGb as BASIC... i try to format, delete, etc, and no response....

 

so thats my issue... i just chat with another agent that told me to make an ACTIVE GARBAGE COLECTION, so i have to wait 8hs to see if the problem is solved or not...

 

meanwhile any advise its well recived =)

 

**bleep**: sorry for my english, i hope i can make all understand me...

 

 

thanks for all,

 

Bruno.

 

warpigs12
Bit Baby

I have one Crucial m4 32GB mSATA Internal Solid State Drive CT032M4SSD3, purchesed on amazon on 11/15/2013 instaled on my Intel NUC. 

 

This week I got this message: A bootable device has not been detected.

 

My ssd disapper from my BIOS and I find this article and try 2 times power cycle my ssd, but with no luck. I use the notebook process on my Intel NUC.

 

If I remove power cord from my NUC my sdd reaper in BIOS and my OS start with no problems, but if I reboot or shutdown, my sdd again disapper from my BIOS. The only way to ssd work is remove my power cord, wait for 5 seconds, replug, and power on my nuc, but this is very annoying.

 

My ssd have the lasted firmware version: 07MH

 

Please, can someone can help to resolve my problem?

 

Moderator Moderator
Moderator

I'm sorry to hear the SSD is not working as expected.

 

It sounds as if the issues are related to power management of the SSD port. If that is the case, you will want to look at the power savings options in your BIOS. Make sure they are set to not power off the drive during idle times, in other words, you want the SSD to have full power at all times. You may also want to check and make sure that you have the latest BIOS on your NUC.

 

If you are still running into difficulties after making the changes to your power management settings, please contact Technical Support directly for more in-depth troubleshooting.

sembrey308
Bit Baby

1.      Once you have the drive connected and sitting idle, simply power on the computer and wait for 20 minutes. We recommend that you don't use the computer during this process.

2.      Power the computer down and disconnect the drive from the power connector for 30 seconds.

3.      Reconnect the drive, and repeat steps 1 and 2 one more time.

4.      Reconnect the drive normally, and boot the computer to your operating system.

 

 

Worked like a  charm, thank you!

chetansha
Bit Baby

Hi, MY Crucial SSD Died some time back,  ( Model 256GB  m4 ssd 2.5) , i have tried all the above options, but not able to get it working, One thing i would like to point out is, when connected to PC thru Powered USB, i can see the partition , but not able to access , once i could see the folders inside the drive. But now, it shows as RAW drive only.

Anything i can do to revive this drive ? I need to retrive some data.

UsedToBe1
Kilobyte Kid

Hi everyone,

 

very documented topic, however, I'm running into a problem that's not quite covered here or partially, this why I allow my self to ask you guys.

Macbook Pro 5,4 (mid2009-2.53GHZ), I replace the former HDD with a M4 256 frmw 000F.

One day it went ghost, either way in and out the Mac... I'm just about to proceed to a power cycle.

Question is:

If not sitting in the Laptop and if not using a USB enclosure powered via USB, quid of the connexion. I have a Sata to USB cable with one for the DATA and one for the power.

Thank you for reading and taking time,

 

A Used to be a user willing to be again 1

 

Cheers