iMac 27" mid-2015 w/Retina 5K reboots often with Crucial memory upgrade

Kilobyte Kid

iMac 27" mid-2015 w/Retina 5K reboots often with Crucial memory upgrade

Crucial memory in an iMac 27” mid-2015 w/Retina 5k display.
3.3 GHz Intel Core i5

Added 2 X 16gb kit (2 x 8gb each kit) Crucial modules (CT2GS3S160BM) in slots 1,2,3,4.

Began receiving frequent reboots - Kernel Panic

 

Ran hardware diagnostics and all showed OK !!!

Removed Crucial modules leaving only Apple OEM memory (2 x 4gb) and problem disappeared.

Removed Apple memory and installed only 1 kit Crucial in slots 1, 2  Reboots began occurring again.

Removed 1st kit and Reinstalled 2nd kit Crucial memory in slots 1, 2.  Reboots again.

Back to Apple memory only.  All is well, but I would like to have 32gb RAM total but looks some kind of trouble with Crucial kits...

 

These were bought on Amazon.ca ( I'm from Canada) 
Is there any solution that you can help in any way to have this fixed for good ?

4 Replies
Community Manager

Re: iMac 27" mid-2015 w/Retina 5K reboots often with Crucial memory upgrade

Hi sctmqbc,

 

I am sorry for the issues you've experienced with your RAM. At this time it may be best to contact us directly, so we can troubleshoot your issues more in depth and get you replacement modules if necessary. Our contact info can be found in my signature.

 

Best regards,

YogiH, Crucial Moderator, US


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Kilobyte Kid

Re: iMac 27" mid-2015 w/Retina 5K reboots often with Crucial memory upgrade

Thanks for reply Curcial_YogiH

Which of these links (below) do I use to get in touch with your and find solution?

 

How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service

 

thanks

Kilobyte Kid

Re: iMac 27" mid-2015 w/Retina 5K reboots often with Crucial memory upgrade

Sent you private message ref this issue.

 

Again today, iMac 5K 27" crashed twice within an hour with Crucial memory 2x8gb only running on slot 1-2.

Still expecting your solution to fix this problem

Thanks

 

 

Community Manager

Re: iMac 27" mid-2015 w/Retina 5K reboots often with Crucial memory upgrade

Hi sctmqbc,

 

Thanks for your message. I would advise contacting our tech support department directly as they are the ones that would be able to offer you further troubleshooting or set up a return if necessary. Our contact info can be found here:

 

http://www.crucial.com/usa/en/support-contact

http://uk.crucial.com/gbr/en/support-contact

YogiH, Crucial Moderator, US


________________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?