Advisor tool says "8GB max" while 16GB already installed, and wrong chipset

Kilobyte Kid

Advisor tool says "8GB max" while 16GB already installed, and wrong chipset

I have Lenovo B590 20206 laptop which is capable of using 16GB RAM. Chipset Intel HM70.

Recently bought and installed 2 sticks 8GB each. Advisor tool says:

 

 

Spoiler

Your Lenovo  Lenovo B590
system specs as shipped
memory
Maximum Memory:8GB
Slots:2 (2 banks of 1)
*Not to exceed manufacturer supported memory.

8GB 8GB

Chipset
Chipset: Intel HM77

There is a huge difference between HM70 and HM77. The former supports only Celeron and Pentium. In case of Core i* installed, computer will shut down in 30 minutes.

 

Crucial advisor tool wrong 20170812.png

1 Reply
Community Manager

Re: Advisor tool says "8GB max" while 16GB already installed, and wrong chipset

@selecadm Thanks for letting us know. I will report it to our engineers and see if they can update. 

 

Best regards, 

YogiH, Crucial Moderator, US


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