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Kilobyte Kid
djmousie
Posts: 1
Registered: ‎02-23-2013
1

Crucial Scanner and Windows 8

Hello, has anyone running Windows 8 been able to use the Crucial Scanner tool?  Nothing happens when I click on the executable file with either Firefox or IE.

 

Any help would be greatly appreciated.


Thanks,
Kevin

Community Manager
Crucial_Junket
Posts: 2,438
Registered: ‎05-25-2011
0

Re: Crucial Scanner and Windows 8

in reply to djmousie

Hi djmousie,

 

I've not heard of any issues with the scanner running with Windows 8 at all.  I would recommend possibly trying a different web browser.

 

If this does not work we would be more than happy to recommend memory for you.  Just confirm the make and model of the computer and we can check it for you no problem at all.   Either just reply to this post or contact the customer service team direct HERE.

Junket, Crucial Moderator UK
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Bit Baby
Gray
Posts: 1
Registered: ‎05-05-2013
1

Re: Crucial Scanner and Windows 8

in reply to Crucial_Junket

 I have the exact same issues; any further advance on this?

Bit Baby
eugeniocsa
Posts: 1
Registered: ‎09-07-2013
0

Re: Crucial Scanner and Windows 8

in reply to djmousie

me too

Community Manager
Crucial_Junket
Posts: 2,438
Registered: ‎05-25-2011
0

Re: Crucial Scanner and Windows 8

in reply to eugeniocsa

Hi everyone,

 

I have looked in to this issue for you and we have found that it's a problem with Internet Explorer 11.

 

When running the scanner through IE 10 or using Firefox or Chrome it seems to work perfectly with Windows 8.  When you are trying to run the scanner using a different web browser please make sure you click the "run" option when the system scanner download box appears.

 

If you select download then Windows 8 will automatically try and run it in IE 11 and it will not work.  We are currently working on a solution for this and I am sorry for any problems it has caused.

 

Alternatively you can contact the customer service team for your region in the links in my signature.  They would be more than happy to recommend memory for you if you provide the make and model of your system.

Junket, Crucial Moderator UK
________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
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