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Kilobyte Kid
kerplanda
Posts: 6
Registered: ‎07-20-2013
0

Crucial Scanner crashed my netbook

So, after discovering the crucial scanner, I decided to try it out on all the computers in my house. It was working great so far, even on my old desktop, but then I installed it on my Dell Inspiron Mini 10 netbook and things went south. The download went fine and I was able to get it to the screen where it says "scanning, your report will be availble soon," but after a few minutes on that page the entire screen froze! I couldn't move the mouse, I couldn't open the task manager, nothing!

 

So I hit the power button and started the whole system back up again. I went back into the scanner and started it over. This time it stayed on the "scanning" screen for a significant amount of time before once again the whole thing froze and I had to manually shut it down.

 

What is going on here?

Community Manager
Crucial_Junket
Posts: 2,438
Registered: ‎05-25-2011
0

Re: Crucial Scanner crashed my netbook

in reply to kerplanda

Hi kerplanda,

 

First of all I would like to say sorry for the problems you have had running the system scanner on this system.  It sounds like your system is crashing due to the amount of low memory you have.

 

If you have a very low amount of memory it can slow down or crash the system when you are trying to run a program.  Even though the system scanner uses a very low amount of memory when scanning it seems like it's just too much for your system to handle.

 

There are a couple of variations of the Mini 10 system.  The Mini 10 (1010) which can take a total of 1GB of memory and cannot be upgraded and then the other models which can take up to 2GB in total.

 

On the underside of your laptop there will be a sticker which should tell you what version you have.  If it's anything other than the 1010 you will be able to upgrade to 2GB of memory using this memory module HERE.

 

Please don't hesitate to get back to me if you have any questions.

Junket, Crucial Moderator UK
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Kilobyte Kid
kerplanda
Posts: 6
Registered: ‎07-20-2013
0

Re: Crucial Scanner crashed my netbook

in reply to Crucial_Junket

Thanks for the reply, but I really don't think it's a lack of memory that was causing my issue. I only had the two tabs open in firefox and I had no other programs running at the time- so that just doesn't seem likely.

 

As for which netbook I have, the bottom just says Inspiron Mini 10- nothing else. I've read elsewhere about the 1010 and 1012, but mine just doesn't seem to be either of those models....

Community Manager
Crucial_YogiH
Posts: 1,254
Registered: ‎06-21-2011
0

Re: Crucial Scanner crashed my netbook

in reply to kerplanda

Hi kerplanda,

 

Do you happen to see a service tag number on the bottom of the netbook? If we have a service tag number we may be able to pull up a bit more information. Thank you in advance.

 

YogiH, Crucial Moderator, US


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Kilobyte Kid
kerplanda
Posts: 6
Registered: ‎07-20-2013
0

Re: Crucial Scanner crashed my netbook

in reply to kerplanda
Ok- its a bit rubbed off but it looks like the service tag number is F287QK1 and then there is an express service code which is 32786465329
Community Manager
Crucial_Junket
Posts: 2,438
Registered: ‎05-25-2011
0

Re: Crucial Scanner crashed my netbook

in reply to kerplanda

Hi kerplanda,

 

Thank you for providing your service tag information.  I looked this up on the Dell website using their service tag location tool but unfortunately it does not give anymore information other than it being an Inspiron Mini 10.

 

As there are a few different variations of this model we would need more information about your current memory module.  If you could open up the back of your system and tell us what memory module is currently installed we would be able to tell if it's the DDR2 or DDR3 version.

 

The information we need would be printed on a sticker on the side of the memory module and will say something like "PC2-5300 or PC3-1600" if you are not sure of what to provide please just copy all the details and we can look in to it.

Junket, Crucial Moderator UK
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Bit Baby
Mixoflik
Posts: 2
Registered: ‎11-27-2014
0

Re: Crucial Scanner crashed my netbook

in reply to kerplanda

My computer is also crashing when running this program and it is a new computer (got it a couple months ago).  The software runs fine on my old computer however which ran windows xp not windows 7 pro like my current one.  This crashing has me mystified.  I have 8 gig of ram and was planning to upgrade to 16, but I don't think memory is an issue.  However, the computer came with McAfee software.  Is it possible this is not getting along with your software?  Sorry I am not trying to hi-jack your post, just saying that I am sharing your issue.

Community Manager
Crucial_Junket
Posts: 2,438
Registered: ‎05-25-2011
0

Re: Crucial Scanner crashed my netbook

in reply to Mixoflik

Hi Mixoflik,

 

Thanks for your post. 

 

Sometimes an anti virus program can have issues with our system scanner.  It is very rare but it can happen due to the file type.   Our system scanner is 100% secure but as it's an EXE file some anti-virus software can flag it up.

 

You said it's causing your computer to crash.  Can you confirm if you have received any error message at all?  The system scanner should not be causing any system to crash.  What browser is it you're using?

 

I would be more than happy to recommend memory for you.  Can you confirm the make and model of your computer?  You can also contact the customer service team directly for your region using the links in my signature.   If you do have any other questions at all, please don't hesitate to ask.

 

 

Junket, Crucial Moderator UK
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Bit Baby
Mixoflik
Posts: 2
Registered: ‎11-27-2014
0

Re: Crucial Scanner crashed my netbook

[ Edited ]
in reply to Crucial_Junket

I am sorry.  When I say crash, i mean blue screen of death.  Right now, before I buy memory, I want to find out why this is happening first.  If there is problem at my end, I want to sort it out before moving forward.  As I said, ive used your software in older computers without problem.  So I know it works.  I just need to find out why it won't work on this computer.  i5 process quad core, win 7 pro,  dell 8700 series, 8 gig ram.  I  am mostly wondering if I have a software conflict, or a hardware problem.  Thank you just the same for your reply.

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