Dell XPS 15 (2018) 9570

Kilobyte Kid

Dell XPS 15 (2018) 9570

Dell XPS 15 (2018) 9570

Has anyone successfully upgraded the RAM in the 9570?  Although the 32GB Ballistix kit is listed as compatible, it_is_not.

https://www.reddit.com/r/Dell/comments/8ktbx6/xps_9570_issues_with_after_market_ram_upgrade/?sort=ne...

 

Many thanks!

Mike

3 Replies
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Community Manager

Re: Dell XPS 15 (2018) 9570

@Mike921 I am sorry for the issues you've experienced with this RAM. What kind of problems were you seeing when you put the memory in the system? 





YogiH, Crucial Moderator, US


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Kilobyte Kid

Re: Dell XPS 15 (2018) 9570

Hi YogiH,

 

Same issue as the others have reported, laptop won't boot and shows Dell error code for memory fault.  Replacing the original RAM returns to normal operation.  Dell cut a BIOS update yesterday which may help, but I have already returned the memory to the reseller.  FYI, installed g.skill today - works no problem.

R/Mike

Community Manager

Re: Dell XPS 15 (2018) 9570

Hi Mike,

 

Thanks for letting us know about the BIOS update. If we see this issue again at least we can point them to the BIOS and see if that resolves the issue. 

 

 





YogiH, Crucial Moderator, US


________________________________________
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I think my memory is bad. What do I do now?
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