10-12-2009 03:54 PM
Just added a 1gb ram to the 2nd slot of my Amilo li1718 laptop to take total ram to 2gb. The problem is only 1gb is regeristering. I'm assuming the new module is working fine as it works if inserted on its own in either of the 2 slots and hence i assume both slots are working fine, but if both slots are used with 1gb in each the system only shows 1gb in total. Everythings clicked into place so i'm sure thats not the problem. Any suggestions would be welcome!
Thanks in advance
Fujitsu Amilo li1718
Crucial part no CT12864AC667.8FH2
10-16-2009 02:31 AM
Your initial troubleshooting is good and helps to narrow down the problem. The next thing to do is to check that you have the latest version of the BIOS for the system from the manufacturer's website.
If this does not help, please count the number of chips on the original 1GB module. Your laptop's chipset has a limitation whereby it can support 512Mb (megabit) or 1Gb (gigabit) based modules but they cannot be mixed, so the number of chips on the module would need to match. If the new and old module are different this could be what is causing the issue.
Please let us know how you get on with the above and we can offer further advice from there.
10-20-2009 03:14 PM
Thanks for the advice. Updated BIOS to the latest version but still no luck. Counted the chips on the original 1gb module - there was 8 (4 each side). The new crucial 1gb module has 16 chips on it (8 each side). So i guess this could be the issue!
Where do i go from here?
10-22-2009 06:17 AM
This is a bit strange as the Crucial part number (CT12864AC667.8FH2) you gave above suggests you should only have 8 chips on it rather than 16, could you please re-check this? If it does in fact only have eight like the original, then density should not be the problem.
What is the full spec of the original module, speed etc?
10-23-2009 03:27 AM
Sorry, my mistake the original chip has 16 chips on it and the crucial upgrade module has 8 chips. I'm not sure what the specs f the original module are - all thats on it is a very long serial number.
Hope this helps
10-23-2009 03:53 AM
Thanks Jamie! In that case it is the density, you will need another 16 chip 1GB module to reach your maximum memory. Unfortunately we no longer support a 16 chip component to be compatible with your system so you could either get a refund and source a 16 chip part elsewhere, or buy another 8 chip module from us. We can only guarantee that memory is compatible with your motherboard rather than existing memory.
Please use the link below to request an RMA number:
I know this is not an ideal situation so I am sorry for the inconvenience it may cause.
10-28-2009 02:59 AM
No problem, I'm glad we could figure out the problem and I'm sorry we could not be of any further help on this occasion.