Memtest86+ Errors with new RAM

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Kilobyte Kid

Memtest86+ Errors with new RAM

[ Edited ]

Hello,

 

some weeks ago I bought a new RAM (CRUCIAL CT16G4DFD8213 Desktop RAM 16 GB).

When I tried to install the OS on the new build, I got many BSOD (Bluescreens). Most of them were "Memory Management".

Running Memtest86+ gave me errors:

 

 memtest_fehler.jpg

- When the error occurs, it always has the same "Lowest Error Address", "Highest Error Address" and "Bits in Error Mask".

- If the system is stable for about 10 min (chances are about 20%) and I run Memtest86+ again, I don't get this error. 

- I run Memtest86+ and errors were found. I rebooted and run it again and no errors were found.

- I installed the stick of RAM in every slot and get the same errors.

 

Unfortunatly this is the only DDR4-RAM I have, so further testing with other DDR4-RAMs is not possible for me.

 

Now I would like to know what I should do next. 

 

Thank you for helping me! Smiley Happy

Greeting from Germany.

 

My build:

AMD Ryzen 1700

ASUS PRIME B350-PLUS (BIOS Version 0902)

1x CT16G4DFD8213  (RAM DDR4 16 GB)

Geforce GTX 560 Ti

 

CPU-Z:

CPU-Z-CPU.PNGCPU-Z-Mainboard.PNGCPU-Z-Memory.PNGCPU-Z-SPD.edit.PNG

 

 

5 Replies
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Community Manager

Re: Memtest86+ Errors with new RAM

@The-only-one I am sorry for the late reply and the issues you've experienced with your memory module.  It sounds as if the memory module may be defective. I would advise contacting us directly using the information in my signature to set up a warranty replacement. 

YogiH, Crucial Moderator, US


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Kilobyte Kid

Re: Memtest86+ Errors with new RAM

Hi Crucial_YogiH,

Thank you for your response.
I was able to RMA the module today and will get an replacement (of cause a Crucial Smiley Happy ). I'll post the result here in a few days.



Community Manager

Re: Memtest86+ Errors with new RAM

@The-only-one That sounds great! Thanks for the update. 

YogiH, Crucial Moderator, US


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Kilobyte Kid

Re: Memtest86+ Errors with new RAM

[ Edited ]

Now I got a new CT16G4DFD8213  and it fixed my issue. Smiley Happy

 

Thank you.

Community Manager

Re: Memtest86+ Errors with new RAM

That's great! Thanks for the update. 

YogiH, Crucial Moderator, US


________________________________________
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