One module from (8x2) memory doesn't work

Bit Baby

One module from (8x2) memory doesn't work

I recently upgraded my laptop with (8x2) memory kit (CT2K8G4SFS8266), one module works and other doesn't. When I insert both the module it doesn't work and when I insert them seperately one works and other doesn't. I updated my BIOS which is not helping. My laptop model is HP - Compaq HP 15-ay083tu

1 Reply
JEDEC Jedi

Re: One module from (8x2) memory doesn't work

Try the known good module in both slots to make sure both slots will work with it.   If it works in both, then the one module appears to be bad and you should start the RMA process with Crucial.   

 

If the one slot isn't working, try blowing some compressed air in it as some dust or dirt may have gotten into it.