12-24-2013 06:15 PM
12-27-2013 08:46 AM
First of all I'm sorry for the problems you have had with this order.
So we can investigate this issue further we would need you to provide more information if possible. Can you first confirm the make and model of your computer?
Can you confirm the part number as listed on the sticker on the side of the memory module? This will look something lik CT25664AC667.16FE
This is so we can check if the memory you have received is correct for your system. Once we have this information we can look in to this for you.