How do I cancel or change my order?

by Community Manager Community Manager on ‎03-17-2011 01:31 PM - edited on ‎05-18-2017 03:43 PM by Community Manager Community Manager (11,157 Views)

Question

How do I cancel or change my order?

Answer

To cancel/change an order, first check the status of your order to ensure that it has not already shipped.

 

UK Orders

EU Orders

US and World Wide Orders

 

If a tracking number has NOT yet been assigned, you may be able to cancel/change your order using our Live Help chat tool, or you can cancel/change it by calling us at one of the phone numbers listed below during business hours.

US: 800-336-8915 (U.S. and Canada only) or 208-363-5790
UK: 0800 013 0335 or +44 (0)1355 586100 outside the UK

If it is outside our business hours, we will likely be unable to cancel/change the order prior to it shipping. Please note that e-mail is NOT a good way to cancel your order; if we have a heavy influx of e-mails to answer, your order will very likely ship BEFORE we are able to read your e-mail and cancel your order.

If we are unable to stop your order before it ships, contact Customer Service for assistance in setting up a return.

 

 

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Still need help? For more support or information, contact Customer Service for your region.