We guarantee that our products will be free from defects in both materials and workmanship affecting form, fit, and function. This policy only covers defects arising under normal use and does not include malfunctions or failures resulting from:
Misuse Abuse Neglect Alteration Problems with electrical power Usage not in accordance with product instructions Act of nature Improper installation or repairs made by anyone other than Crucial Technology or a Crucial Technology-authorized third-party service provider.
If we determine that failure of the product(s) was not a result of a defect in materials or workmanship, we reserve the right to charge the customer for parts and labor at Crucial's current labor rate. We will, of course, advise the customer prior to assessing these charges or other charges associated with return of products.