What is covered under the limited warranty?

by Community Manager Community Manager on ‎03-17-2011 01:31 PM - edited on ‎08-25-2014 01:46 PM by Moderator Moderator (9,117 Views)

Question

What is covered under the limited warranty?

Answer

We guarantee that our products will be free from defects in both materials and workmanship affecting form, fit, and function. This policy only covers defects arising under normal use and does not include malfunctions or failures resulting from:

Misuse
Abuse
Neglect
Alteration
Problems with electrical power
Usage not in accordance with product instructions
Act of nature
Improper installation or repairs made by anyone other than Crucial Technology or a Crucial Technology-authorized third-party service provider.

If we determine that failure of the product(s) was not a result of a defect in materials or workmanship, we reserve the right to charge the customer for parts and labor at Crucial's current labor rate. We will, of course, advise the customer prior to assessing these charges or other charges associated with return of products.

For more details, see Crucial's terms of limited warranty.

 

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