What's Crucial's return policy?

by Community Manager Community Manager on ‎03-17-2011 01:31 PM - edited on ‎05-18-2017 03:44 PM by Community Manager Community Manager (12,793 Views)

Question

What's Crucial's return policy?

Answer

It's very rare for customers to need to return their Crucial memory. However, if you do have a problem, we want to make receiving a refund or exchange as easy as possible.

If you have any problems with your memory during the free 45-day trial period (30 days for hard drives), please visit our Returns page to request an RMA (return material authorization). We'll give you an RMA number that will help us track your return and make sure you receive your refund or exchange as soon as possible. We'll even pay for return shipping if it's our fault.

In the unlikely event that your memory fails after the free 45-day trial period (30 days for hard drives), please call us! At Crucial, our limited warranty guarantees that your Crucial product will work properly.

Note: To protect our company against abuse of this policy, Crucial reserves the right to charge a restocking fee (up to 20%) at our discretion.

 

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