Why was my order cancelled?

by Moderator Moderator on ‎05-19-2017 02:43 PM - edited on ‎07-24-2017 09:05 AM by Community Manager Community Manager (344 Views)

Thank you for your Crucial.com order.  Unfortunately, we were unable to validate key information on your order, and therefore, the order has been canceled.  We use electronic validation services to verify identification information on each order, and if we cannot verify some or all of the information, the order is canceled. 

 

Rest assured, however, that we have not charged you for the order.  You may see an authorization, but this will fall off according to your payment issuer’s policies.

 

We apologize for the inconvenience this may be to you, and offer the following alternative suggestions:

 

  • Place a new order on Crucial.com via PayPal, using PayPal’s buyer and address verification system, to make it easier for your next order to process.
  • Contact your payment issuer to ensure your billing and shipping addresses are updated and listed correctly, then place a new order on Crucial.com.
  • Place a new order on Crucial.com, and ship to your verified billing address.

Crucial has a number of partners who carry our products, and may be able to place an order for you.  Visit our Where to Buy page for a list of our partners.