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Community Manager
Crucial_FAQ
Posts: 115
Registered: ‎04-23-2009
8

How to Thank Users for their Help

[ Edited ]

Kudos is a new content rating system that lets you vote for the messages you think are the most useful or important.

When you give Kudos to a message, you are offering a thumbs up for good content and a pat on the back to its author. Your Kudos help to boost the value of certain messages and enhance the reputation of their authors.

Some common questions...

How do I give Kudos?

You can give Kudos to any posts in the community, except for your own.

To give Kudos to a message and its author:


    * Click the Kudos! badge on the message.

 


 

If you change your mind about the quality of the message, you can revoke your Kudos.

To revoke Kudos you've given:

    * Choose Options > Revoke My Kudos from this Message.

The Kudos count is updated and the Kudos badge shows that you can now give the message Kudos again.

How can I see who's given me Kudos?

Want to know who thinks your messages are Kudo-worthy? Your Profile page is the place to start. You can also see Kudos activity for other community members on their Profile pages.


To see who's given you Kudos:

   1. Click your login name to go to your Profile page.
      Your Profile pages shows the names of community members who gave you Kudos, the messages they Kudoed, your top Kudoed messages, and the Kudos you've given.
   2. To see all of your recent Kudos activity in an area, click the view all link at the bottom of the list.
      Your Kudos Activity page shows the recent Kudos you've given or received.
   3. Click the tabs to see more info about your Kudos activity.

How can I see which messages or authors have received the most Kudos?

There are usually two Kudos leaderboards -- one for authors and another for messages -- on the community's front page. The author's leaderboard shows who has received the most Kudos. The message leaderboard showcases the most Kudoed messages.

Links from the front-page leaderboards take you to the full leaderboard pages.

To view the Top Kudoed Messages leaderboard:

    * Click the view all link from the front page module.

To view the Top Kudoed Authors leaderboard:

    * Click the view all link from the front page module.

How can I see who else has given Kudos to a message?

Want to know who thinks a message is good? It's easy to kind out which regular community members and community experts have given Kudos to a message. Kudos that come from community experts carry more weight -- literally -- than those that come from brand new members.

To see who's given Kudos to a message:

   1. Go to the message page.
   2. Click the Kudos! total.
      The Who Kudoed this Message page shows you all the community members who've given Kudos to the message.
   3. Click the Experts tab to see Kudos given by high-ranking members of the community.
      Experts are usually moderators and other users who had a Kudos weight of more than 1 when they gave the message Kudos.
   4. Click the User Name or Kudos link to sort this page by the name of the user who gave Kudos or by the Kudos count.

What is Kudos weight?


Your Kudos weight is the number of Kudos you give each time you click a Kudos! badge. If you're new in the community, you probably give Kudos one at a time (your Kudos weight is 1). More experienced community members might have a higher Kudos weight, so they could give two Kudos, ten Kudos, or more each time they click.

Why can't I give Kudos to some messages?

There are a few reasons why you might not be able to give Kudos to a post.

    * You've already given Kudos to this message (you can only give them once).
    * You wrote the message (you can't Kudo your own messages).
    * Your community manager wants you to give Kudos only to a message that starts a thread and not to replies.
    * Your community manager has turned Kudos off for a message or a forum.
    * Your community manager has frozen Kudos for this message. You can still see how many Kudos the message has received, but you can't Kudo it any more.

Where did the Kudos number go?

Sometimes a message gets so many Kudos that we run out of space to show the number. When that happens you'll see a Hot Kudos symbol or icon instead of the Kudos count on the Kudos badge.