How to ask a question...

Community Manager

How to ask a question...

We want all of our members to enjoy their experience in the Crucial forum community. Please bear in mind the following when asking for help:

1. Please do not post in all caps. This is unnecessary and makes the forums difficult to read.

2. Create new posts for your specific issue, unless a solution has been posted prior. (Use "search" function to find a solution that has already been posted. Do not change the subject headlines for other posts.)

3. Post a subject title that provides a clear indication of the problem you are experiencing. For example. posting something like "Major problem!! Look inside!" does not communicate anything about the issue you are facing.


4. Please provide the following information:

  • Make and model names of computer or motherboard. If you do not know this information, click on the following link to use our system scanner.

http://www.crucial.com/systemscanner/

When the scanner has finished, copy the URL from your browser's address bar and paste it into your post, so we can find the information.

  • RAM Size and Speed
  • BIOS Version (PC)/ Firmware Version (Mac)
  • Operating System
  • A detailed description of issue.  Simply saying "part is not working" does not provide enough information to be able to give a detailed, helpful response.