crucial mx100 512gb freezes in mlaptop while on Battery

Kilobyte Kid

crucial mx100 512gb freezes in mlaptop while on Battery

Hi,

I have a problem with my MX100 512GB ssd, it works fine with AC adapter connected, battery is charged to 100%, when I remove the Power cord it freezes, I have tried different power options, no joy, now I have installed my old Samsung 470 ssd, it performs fine with battery, what should I do? Is there any F/W update?

My system specs:

Acer Aspire E1-571

Memory: 8GB

Storage; MX100 512GB

Model: CT512MX100SSD1

F/W:MU01

Thanks.

18 Replies
JEDEC Jedi

Re: crucial mx100 512gb freezes in mlaptop while on Battery

Hi brummyfan,

 

What is your OS? Did you install drivers provided for your laptop? I think I would carefully check SATA/AHCI driver first - you can check it with Device manager -> IDE ATA/ATAPI Controllers -> right click on the selected controller -> Properties -> Driver tab

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Kilobyte Kid

Re: crucial mx100 512gb freezes in mlaptop while on Battery

Hi bogdan,

Thanks for the response, my OS is Win 8, I have tried with IRST 12.8.0.1016 driver and without it but same results, I have also used samsung 470 but it works fine without AC cord. I bought this MX100 only a month ago.

EDIT: I must mention that I have checked with my MX100 256GB drive also and works without any problems.

JEDEC Jedi

Re: crucial mx100 512gb freezes in mlaptop while on Battery

So MX100 256GB works well but MX100 512GB frezzes in the same system. 

Could you post SMART data of both drives? You can use CrystalDiskInfo Edit>Copy option for that, just please remove drives serial numbers before posting the data.

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Kilobyte Kid

Re: crucial mx100 512gb freezes in mlaptop while on Battery

I have this identical problem

 

I have the same computer Acer E1-571, Running Windows 8.0 and 512GB MX100

 

Since installing the MX100 the machine locks up after a few minutes disconnecting the main power.

 

To attempt solution I updates to Windows 8.1 and applied all updates

 

 When to ACER site and applied all latest 64 bit drivers for the machine including very latest BIOS

 

AHCI

IntelSATA AHCI Driver11.5.4.100111.8 MB28/09/2012
MgmtEngineIntelME (Management Engine)Driver9.5.14.172455.9 MB12/10/2013
OthersDritekOther Drivers (RF Button)2.02.2001.08031,009.6 KB12/10/2013
TouchPadALPSTouchpad Driver8.0.2020.20457.8 MB12/10/2013
TouchPadELANTECHTouchpad Driver11.6.27.201123.2 MB12/10/2013
VGAIntelVGA Driver10.18.10.3304154.4 MB12/10/2013
Wireless LANBroadcomWireless LAN Driver6.30.223.17014.6 MB12/02/2014
Wireless LANIntelWireless LAN Driver15.10.0.1540.1 MB07/07/2014

 

BIOSAcerBIOS - UEFI for Windows 8 (Not for Upgrades) Update F2 functi [...]2.214.0 MB2014/01/27

 

All the updates have not changed the problems at all.

 

I saw in another thread that disabling the Acronis Non Stop Backup Service (Acronis 2015) is the cause of this problem but I stopped this service and disabled it in service.msc and the problem continues, however I noctice that on rebooting the machine that the service restarts despite being disabled! I checked this on my Windows 7.1 machine with Acronis 2015 installed and the servicew does not restart.

 

I am reluctant but I will uninstall Acronis 2015 from the machine to see if any difference is seen.

 

Regards

 

Richard

 

Kilobyte Kid

Re: crucial mx100 512gb freezes in mlaptop while on Battery

Hi

I have exactly the same issue on the same hardware. The machine is perfect on power but freezes after a few minutes on battery. The mouse moves but the keyboard is frozen and there is no reaction to mouse clicks

System: Acer Aspire E1-571
OS: Windows 8.1
Crucial SSD MX 100 F/W:MU01

I was on Windows 8.0 and updated to 8.1, Update to latest BIOS and every latest driver from ACER. Following a thread in Germany I disabled the Acronis Non Stop Backup service but this had no effect. Strangely I find despite after stopping and disabling this service it restarts on reboot but only on this Windows 8.1 machine not my Window 7 one! I think I will try uninstalling Acronis 2015as suggested in the Crucial forum

If you find a solution please let me know and I will do the same

Regards

Richard

Kilobyte Kid

Re: crucial mx100 512gb freezes in mlaptop while on Battery

Hi bogdan,

Here is the requested info for both drives, Thanks.

----------------------------------------------------------------------------
CrystalDiskInfo 6.2.2 (C) 2008-2014 hiyohiyo
                                Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

    OS : Windows 8  [6.2 Build 9200] (x64)
  Date : 2014/12/30 13:11:11

-- Controller Map ----------------------------------------------------------
 + Intel(R) 7 Series Chipset Family SATA AHCI Controller [ATA]
   - Crucial_CT512MX100SSD1
   - HL-DT-ST DVDRAM GT51N
 - Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
 (1) Crucial_CT512MX100SSD1 : 512.1 GB [0/0/0, pd1] - mi
 (2) Crucial_CT256MX100SSD1 : 256.0 GB [1/0/0, sp1] - mi

----------------------------------------------------------------------------
 (1) Crucial_CT512MX100SSD1
----------------------------------------------------------------------------
           Model : Crucial_CT512MX100SSD1
        Firmware : MU01
   
       Disk Size : 512.1 GB (8.4/137.4/512.1/512.1)
     Buffer Size : Unknown
     Queue Depth : 32
    # of Sectors : 1000215216
   Rotation Rate : ---- (SSD)
       Interface : Serial ATA
   Major Version : ACS-2
   Minor Version : ATA8-ACS version 6
   Transfer Mode : SATA/600 | SATA/600
  Power On Hours : 95 hours
  Power On Count : 264 count
     Host Writes : 438 GB
Wear Level Count : 1
     Temperature : 36 C (96 F)
   Health Status : Good (100 %)
        Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM, DevSleep
       APM Level : 00FEh [ON]
       AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 __0 000000000000 Raw Read Error Rate
05 100 100 __0 000000000000 Reallocated Sectors Count
09 100 100 __0 00000000005F Power-On Hours
0C 100 100 __0 000000000108 Power Cycle Count
AB 100 100 __0 000000000000 Program Fail Count
AC 100 100 __0 000000000000 Erase Fail Count
AD 100 100 __0 000000000001 Average Block-Erase Count
AE 100 100 __0 00000000001C Unexpected Power Loss Count
B4 __0 __0 __0 000000001133 Unused Reserve NAND Blocks
B7 100 100 __0 000000000000 SATA Interface Downshift
B8 100 100 __0 000000000000 Error Correction Count
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
C2 _64 _49 __0 003300100024 Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Smart Off-line Scan Uncorrectable Error Count
C7 100 100 __0 000000000001 Ultra DMA CRC Error Rate
CA 100 100 __0 000000000000 Percent Lifetime Used
CE 100 100 __0 000000000000 Write Error Rate
D2 100 100 __0 000000000000 Successful RAIN Recovery Count
F6 100 100 __0 000036D109F7 Total Host Sector Writes
F7 100 100 __0 000001BA1747 Host Program Page Count
F8 100 100 __0 0000003D9AFE Background Program Page Count

-- SMART_READ_DATA ---------------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 64 64 00 00 00 00 00 00 00 05 33
010: 00 64 64 00 00 00 00 00 00 00 09 32 00 64 64 5F
020: 00 00 00 00 00 00 0C 32 00 64 64 08 01 00 00 00
030: 00 00 AB 32 00 64 64 00 00 00 00 00 00 00 AC 32
040: 00 64 64 00 00 00 00 00 00 00 AD 32 00 64 64 01
050: 00 00 00 00 00 00 AE 32 00 64 64 1C 00 00 00 00
060: 00 00 B4 33 00 00 00 33 11 00 00 00 00 65 B7 32
070: 00 64 64 00 00 00 00 00 00 00 B8 32 00 64 64 00
080: 00 00 00 00 00 00 BB 32 00 64 64 00 00 00 00 00
090: 00 00 C2 22 00 40 31 24 00 10 00 33 00 00 C4 32
0A0: 00 64 64 00 00 00 00 00 00 00 C5 32 00 64 64 00
0B0: 00 00 00 00 00 00 C6 30 00 64 64 00 00 00 00 00
0C0: 00 00 C7 32 00 64 64 01 00 00 00 00 00 00 CA 31
0D0: 00 64 64 00 00 00 00 00 00 00 CE 0E 00 64 64 00
0E0: 00 00 00 00 00 00 D2 32 00 64 64 00 00 00 00 00
0F0: 00 2D F6 32 00 64 64 F7 09 D1 36 00 00 00 F7 32
100: 00 64 64 47 17 BA 01 00 00 00 F8 32 00 64 64 FE
110: 9A 3D 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 80 00 4C 09 00 7B
170: 03 00 01 00 02 06 03 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 E8

-- SMART_READ_THRESHOLD ----------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 00 00 00 00 00 00 00 00 00 00 00 05 00
010: 00 00 00 00 00 00 00 00 00 00 09 00 00 00 00 00
020: 00 00 00 00 00 00 0C 00 00 00 00 00 00 00 00 00
030: 00 00 AB 00 00 00 00 00 00 00 00 00 00 00 AC 00
040: 00 00 00 00 00 00 00 00 00 00 AD 00 00 00 00 00
050: 00 00 00 00 00 00 AE 00 00 00 00 00 00 00 00 00
060: 00 00 B4 00 00 00 00 00 00 00 00 00 00 00 B7 00
070: 00 00 00 00 00 00 00 00 00 00 B8 00 00 00 00 00
080: 00 00 00 00 00 00 BB 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 CA 00
0D0: 00 00 00 00 00 00 00 00 00 00 CE 00 00 00 00 00
0E0: 00 00 00 00 00 00 D2 00 00 00 00 00 00 00 00 00
0F0: 00 00 F6 00 00 00 00 00 00 00 00 00 00 00 F7 00
100: 00 00 00 00 00 00 00 00 00 00 F8 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1E

----------------------------------------------------------------------------
 (2) Crucial_CT256MX100SSD1
----------------------------------------------------------------------------
       Enclosure : Crucial_ CT256MX100SSD1 USB Device (V=1BCF, P=0C31, sp1) - mi
           Model : Crucial_CT256MX100SSD1
        Firmware : MU01
   
       Disk Size : 256.0 GB (8.4/137.4/256.0/256.0)
     Buffer Size : Unknown
     Queue Depth : 32
    # of Sectors : 500118192
   Rotation Rate : ---- (SSD)
       Interface : USB (Serial ATA)
   Major Version : ACS-2
   Minor Version : ATA8-ACS version 6
   Transfer Mode : SATA/150 | SATA/600
  Power On Hours : 536 hours
  Power On Count : 1576 count
     Host Writes : 3325 GB
Wear Level Count : 22
     Temperature : 35 C (95 F)
   Health Status : Good (100 %)
        Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM, DevSleep
       APM Level : 00FEh [ON]
       AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 __0 000000000000 Raw Read Error Rate
05 100 100 __0 000000000000 Reallocated Sectors Count
09 100 100 __0 000000000218 Power-On Hours
0C 100 100 __0 000000000628 Power Cycle Count
AB 100 100 __0 000000000000 Program Fail Count
AC 100 100 __0 000000000000 Erase Fail Count
AD 100 100 __0 000000000016 Average Block-Erase Count
AE 100 100 __0 00000000001D Unexpected Power Loss Count
B4 __0 __0 __0 00000000086F Unused Reserve NAND Blocks
B7 100 100 __0 000000000000 SATA Interface Downshift
B8 100 100 __0 000000000000 Error Correction Count
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
C2 _65 _55 __0 002D000D0023 Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Smart Off-line Scan Uncorrectable Error Count
C7 100 100 __0 000000000000 Ultra DMA CRC Error Rate
CA 100 100 __0 000000000000 Percent Lifetime Used
CE 100 100 __0 000000000000 Write Error Rate
D2 100 100 __0 000000000000 Successful RAIN Recovery Count
F6 100 100 __0 00019FA22A1F Total Host Sector Writes
F7 100 100 __0 00000D0DC053 Host Program Page Count
F8 100 100 __0 000008D17CEF Background Program Page Count

-- SMART_READ_DATA ---------------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 64 64 00 00 00 00 00 00 00 05 33
010: 00 64 64 00 00 00 00 00 00 00 09 32 00 64 64 18
020: 02 00 00 00 00 00 0C 32 00 64 64 28 06 00 00 00
030: 00 00 AB 32 00 64 64 00 00 00 00 00 00 00 AC 32
040: 00 64 64 00 00 00 00 00 00 00 AD 32 00 64 64 16
050: 00 00 00 00 00 00 AE 32 00 64 64 1D 00 00 00 00
060: 00 00 B4 33 00 00 00 6F 08 00 00 00 00 65 B7 32
070: 00 64 64 00 00 00 00 00 00 00 B8 32 00 64 64 00
080: 00 00 00 00 00 00 BB 32 00 64 64 00 00 00 00 00
090: 00 00 C2 22 00 41 37 23 00 0D 00 2D 00 00 C4 32
0A0: 00 64 64 00 00 00 00 00 00 00 C5 32 00 64 64 00
0B0: 00 00 00 00 00 00 C6 30 00 64 64 00 00 00 00 00
0C0: 00 00 C7 32 00 64 64 00 00 00 00 00 00 00 CA 31
0D0: 00 64 64 00 00 00 00 00 00 00 CE 0E 00 64 64 00
0E0: 00 00 00 00 00 00 D2 32 00 64 64 00 00 00 00 00
0F0: 00 2D F6 32 00 64 64 1F 2A A2 9F 01 00 00 F7 32
100: 00 64 64 53 C0 0D 0D 00 00 00 F8 32 00 64 64 EF
110: 7C D1 08 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 80 00 A6 04 00 7B
170: 03 00 01 00 02 03 03 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 6A

-- SMART_READ_THRESHOLD ----------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 00 00 00 00 00 00 00 00 00 00 00 05 00
010: 00 00 00 00 00 00 00 00 00 00 09 00 00 00 00 00
020: 00 00 00 00 00 00 0C 00 00 00 00 00 00 00 00 00
030: 00 00 AB 00 00 00 00 00 00 00 00 00 00 00 AC 00
040: 00 00 00 00 00 00 00 00 00 00 AD 00 00 00 00 00
050: 00 00 00 00 00 00 AE 00 00 00 00 00 00 00 00 00
060: 00 00 B4 00 00 00 00 00 00 00 00 00 00 00 B7 00
070: 00 00 00 00 00 00 00 00 00 00 B8 00 00 00 00 00
080: 00 00 00 00 00 00 BB 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 CA 00
0D0: 00 00 00 00 00 00 00 00 00 00 CE 00 00 00 00 00
0E0: 00 00 00 00 00 00 D2 00 00 00 00 00 00 00 00 00
0F0: 00 00 F6 00 00 00 00 00 00 00 00 00 00 00 F7 00
100: 00 00 00 00 00 00 00 00 00 00 F8 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1E

 

JEDEC Jedi

Re: crucial mx100 512gb freezes in mlaptop while on Battery

Both drives look healthy to me but it seems the smaller MX100 is connected via USB. SSDs usually work with no issues with USB connection.

I think that if you use IRST 12.8.0.1016 driver you can try to apply some settings mentioned in this post, that is to:

- disable link power management in RST

- disable HIMP/DIPM in Windows power management http://www.sevenforums.com/tutorials/177819-ahci-link-power-management-enable-hipm-dipm.html

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Kilobyte Kid

Re: crucial mx100 512gb freezes in mlaptop while on Battery

Yes, I was cloning my Win8 to 256gb drive( which normally resides in my dauter's Win 7 laptop) and ran Crystadiskinfo, now I have installed 256gb drive and working fine, please view the battery indicator at the bottom right corner. I will try your suggetion and report back, Thanks.

Untitled 2.jpg

JEDEC Jedi

Re: crucial mx100 512gb freezes in mlaptop while on Battery

Battery indicator seems to work okay Smiley Tongue

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