Reply
Bit Baby
Bowen
Posts: 1
Registered: ‎08-17-2012
0

Crucial M4 256GB SSD defect

Good Evening,

 

I used Crucial M4 256GB SSD since 09.05.2012 and it worked good. I also did the Firmwareupdate to avoid Problems, but today I tried to start my HP DM4-2100sg and it doesn't work. Not even Bios is able to start.

There is a message: 

 

"Hard Disk Error

Please run the Hard Disk Test in System Diagnostics. 

Hard Disk 1 (3F1)"

 

After trying to do the Hard Disk Self Test, the following message appears:

 

"Primary Hard Disk Self Test

Quick test

HardDisk 1 Fault

Primary Hard Disk Self Test

Full test

HardDisk 1 Fault

SMART check to Exit Testing

Hard Disk SMART Passed"

 

I really don't know what to do now?

 

 

Community Manager
Crucial_Junket
Posts: 2,315
Registered: ‎05-25-2011
0

Re: Crucial M4 256GB SSD defect

in reply to Bowen

Hi Bowen,

 

I'm sorry to hear that you are having issues with your system.

 

When you said that it does not even start BIOS, does this mean you have tried to access the BIOS while booting and it's not allowing you to enter it?

 

When does this error happen, is it directly on start up or when you are trying to load Windows on the system?

 

Have you been able to test the original hard drive in the system to see if you are getting the same error message?

Junket, Crucial Moderator UK
________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Bit Baby
nstout
Posts: 1
Registered: ‎04-28-2013
0

Re: Crucial M4 256GB SSD defect

in reply to Bowen

Hi i have the same error with my Micron 256GB SED drive in my HP Elitebook (MTFDDAK256MAM-1K12). First one crashed within few months of purchase. The second one which i had recently updated with firmware 04TH that should prevent curruption problems crashed within only a few weeks. Both had a similar error. Like yours they passed the SMART test but faild the drive self test. I asked HP to replace the last one with a HDD but they wouldnt so now i am running my 3rd SED and i am waiting when this one will crash as well. I have disabled hirbernate in Windows 7 because i found some on the internet that identified that as a possible cause of SSD corruption.

Community Manager
Crucial_Junket
Posts: 2,315
Registered: ‎05-25-2011
0

Re: Crucial M4 256GB SSD defect

in reply to nstout

Hi nstout,

 

I'm sorry to hear that you are having problems with your drive.

 

Unfortunately the drive you have is a Micron drive and not a Crucial SSD.  There is a difference in what firmware they use and we would sadly not be able to advise on the problems you are having.

 

I would recommend contacting your supplier once again in regards to the problem and ask them to refer it directly to Micron.

 

I'm sorry for the problems you have had and unfortunately we are unable to provide a solution for you as it's not a Crucial product.

Junket, Crucial Moderator UK
________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service