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Kilobyte Kid
demonray
Posts: 9
Registered: ‎05-10-2013
0

M4 detected in desktop BIOS, but NOT in laptop BIOS. 128Gb, 2.5" (CT128M4SSD2)

[ Edited ]

Hi guys!

 

I have been trying to fix my wife's Crucial m4 128GB 2.5" (CT128M4SSD2) for the past 12 hours. I've been reading a lot of threads regarding the disappearing drive from the BIOS, and have been trying the solutions one by one.

 

These are the things that I have tried:

 

1.) Remove m4 from the laptop. Use an external 2.5" SATA - USB external enclosure. See if it gets detected in Windows.

 

a.) Using the Disk Management control panel, I am able to see the drive, but it is not "initialized". I tried initializing it, but it gave me a "cyclic redundancy" error.

 

b.) Tried HD Tune Pro to see if it can be detected there. It is detected, showing the firmware and other details of the drive. I tried some tests on it like the Error Scan, but gave me an error on everything. Health is shown to be ok, with about 2000 power ON hours on it.

 

2.) Official solution/statement of Crucial regarding the disappearing m4: Power cycle.

 

2a.) Remove m4 from laptop, attach to a desktop using the SATA power connector only. Data connector is disconnected. 20-30 minutes in the BIOS, power off, disconnect the drive for 30 seconds, rinse and repeat 2-3 times.

 

This enabled the desktop PC's BIOS to see the m4 drive. I thought that this was the fix, BUT when I placed it back in the laptop (ASUS G73JH-RBBX05), it could not be detected in the BIOS.

 

2b.) Removed my own working m4 from the same laptop model (We have the same laptop, same SSD, same setup), placed it on her laptop. It gets detected in the BIOS, and boots to Windows 8, no problem. This rules out her laptop as the problem.

 

3.) Update the firmware of her m4 to the latest 070H from 000F using the official image files (burned to a USB drive via Y.U.M.I.). Succesful firmware upgrade. Did an official power cycle afterwards. No effect. Rolled back to 000F. Same procedure, no avail.

 

4.) Downloaded the latest Parted Magic iso. Burned the iso on the same USB drive. Booted into the program in my laptop. It showed "hard resetting link" and "COMRESET" while it was loading on the part where it is trying to detect the drive. On GParted and other tools in Parted Magic, the m4 is NOT detected, thus it is still invisible to the laptop, but VISIBLE to the DESKTOP. **bleep**?!

 

5.) Put the m4 back into the desktop where it gets detected. Booted a WIndows 8 USB installer. The m4 can be detected on the custom installation part where I can create new partitions, select partitions on where it gets installed, etc. I have not resorted to this yet.

 

 

Currently, I am now trying a prolonged "Idle Garbagel Collection" procedure which I saw about two forum posters have success on. It is currently connected to the desktop PC's SATA power connector only. Hopefully after a few hours, it could finally finish whatever craziness it is having, or escape whatever prison it got locked up on.

 

I am also pondering why the desktop could easily detect it in it's BIOS while the laptop which it has lived in for the past 8 months suddenly could not.

 

 

Thank you for the kind replies! I hope all your SSD woes could be resolved.

 

 

 

JEDEC Jedi
m0fus
Posts: 1,719
Registered: ‎01-26-2011
0

Re: M4 detected in desktop BIOS, but NOT in laptop BIOS. 128Gb, 2.5" (CT128M4SSD2)

i have had this happen with a competitors drive. the solution for me was to leave the drive uninstalled from system for a period of a few hours, and re attempting a secure erase on it. i had to hot plug it to erase it, but in the end it worked and is running perfectly a year later. ssds are a complex lot. fluctuations in power, etc., can sometimes temporarily 'confuse' them. letting the power drain from them in a tight spot usually can work wonders. since you had the initial issue with that certain laptop, i would attempt to reset the laptops cmos, just in case the original system got a bit shook up on it's own.

______________
clean nand and a fresh/aligned install are always best
JEDEC Jedi
bogdan
Posts: 1,003
Registered: ‎09-26-2012
0

Re: M4 detected in desktop BIOS, but NOT in laptop BIOS. 128Gb, 2.5" (CT128M4SSD2)

[ Edited ]

m0fus has a nice idea of reseting CMOS. I would check if there is any BIOS update for your wife's laptop too.

Could you please screenshot or copy SMART data of your drive with CrystalDiskInfo (just careful to deny permission to install any ads during setup)?

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Crucial_Guru
Posts: 502
Registered: ‎04-23-2009
0

Re: M4 detected in desktop BIOS, but NOT in laptop BIOS. 128Gb, 2.5" (CT128M4SSD2)

If I'm not mistaken, this system has two HDD bays.  Have you tested in both?

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Kilobyte Kid
demonray
Posts: 9
Registered: ‎05-10-2013
0

Re: M4 detected in desktop BIOS, but NOT in laptop BIOS. 128Gb, 2.5" (CT128M4SSD2)

[ Edited ]

Hello guys, thank you for your replies! I don't mean to resurrect this thread which is about 2 months old, but  my own m4 is now having a similar problem. I tried my wife's m4, kept it in a safe place to drain power for more than two months now, but it's still in its unusable state. 

 

I am now treading the same path as I did 2 months ago. Cannot initialize in windows, giving me the same error as before. 

 

I have tried both HD bays of the laptop with the same problem of not getting detected. I have tested working drives on the SATA bays with no problems in detection. 

 

Now, I have two m4s that are currently dead or are seriously malfunctioning. What do I do next?  :smileysad:

 

Some other threads that are having the same problem as me:

  1. http://forum.crucial.com/t5/Solid-State-Drives-SSD/m4-128GB-data-error-cyclic-redundancy-check/td-p/...
  2. http://forum.crucial.com/t5/Solid-State-Drives-SSD/Problem-with-new-M4-256GB-SSD-OS-Install/td-p/986... (Resulted in an RMA, Crucial tech said it was defective)
  3. http://forum.crucial.com/t5/Solid-State-Drives-SSD/M4-CT512-SSD-Disk-not-working/td-p/56334
  4. http://forum.crucial.com/t5/Solid-State-Drives-SSD/New-M4-Cyclic-Redundancy-Check/td-p/108488

 

Kilobyte Kid
demonray
Posts: 9
Registered: ‎05-10-2013
0

Re: M4 detected in desktop BIOS, but NOT in laptop BIOS. 128Gb, 2.5" (CT128M4SSD2)

[ Edited ]

----------------------------------------------------------------------------
CrystalDiskInfo 5.6.2 Shizuku Edition x64 (C) 2008-2013 hiyohiyo
                                Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

    OS : Windows 8 Pro [6.2 Build 9200] (x64)
  Date : 2013/07/22 23:22:17

-- Controller Map ----------------------------------------------------------
 + Intel(R) 5 Series/3400 Series Chipset Family 4 Port SATA AHCI Controller - 3B29 [ATA]
   - KINGSTON SV300S37A120G
   - HL-DT-ST DVDRAM GT30N
   - ST9500420AS
 - Microsoft Storage Spaces Controller [SCSI]

 (3) M4-CT128M4SSD2 : 128.0 GB [2/0/0, jm1] - mi

----------------------------------------------------------------------------
 (3) M4-CT128M4SSD2
----------------------------------------------------------------------------
       Enclosure : M4-CT128 M4SSD2 USB Device (V=152D, P=2329, jm1) - mi
           Model : M4-CT128M4SSD2
        Firmware : 070H
   Serial Number :*removed personal information*
       Disk Size : 128.0 GB (8.4/128.0/128.0/128.0)
     Buffer Size : Unknown
     Queue Depth : 32
    # of Sectors : 250069680
   Rotation Rate : ---- (SSD)
       Interface : USB (Serial ATA)
   Major Version : ACS-2
   Minor Version : ATA8-ACS version 6
   Transfer Mode : SATA/600
  Power On Hours : 4028 hours
  Power On Count : 977 count
Wear Level Count : 0
     Temparature : Unknown
   Health Status : Good (100 %)
        Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM
       APM Level : 00FEh [ON]
       AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _50 59 Raw Read Error Rate
05 100 100 _10 92160 Reallocated Sectors Count
09 100 100 __1 4028 Power-On Hours
0C 100 100 __1 977 Power Cycle Count
AA 100 100 _10 45 Reserved Block Count
AB 100 100 __1 6653 Program Fail Count
AC 100 100 __1 0 Erase Fail Count
AD 100 100 _10 0 Wear Leveling Count
AE 100 100 __1 318 Unexpected Power Loss Count
B5 100 100 __1 4290679276413 Non-Physical Page-Aligned Access Count
B7 100 100 __1 0 SATA Interface Downshift
B8 100 100 _50 0 Error Correction Count
BB 100 100 __1 3096 Reported Uncorrectable Errors
BC 100 100 __1 0 Command Timeout Count
BD 100 100 __1 82 Factory Bad Block Count
C2 100 100 __0 0 Enclosure Temperature
C3 100 100 __1 538 Cumulative Corrected ECC
C4 100 100 __1 45 Reallocation Event Count
C5 100 100 __1 0 Current Pending Sector Count
C6 100 100 __1 1 Smart Off-line Scan Uncorrectable Error Count
C7 100 100 __1 48056 Ultra DMA CRC Error Rate
CA 100 100 __1 0 Percent Lifetime Used
CE 100 100 __1 6653 Write Error Rate


JEDEC Jedi
targetbsp
Posts: 7,014
Registered: ‎08-27-2009
1

Re: M4 detected in desktop BIOS, but NOT in laptop BIOS. 128Gb, 2.5" (CT128M4SSD2)

That drive is showing quite a lot of errors in pretty much all of the attributes!  If you can't even initialise it I would say it's RMA time.

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Kilobyte Kid
demonray
Posts: 9
Registered: ‎05-10-2013
0

Re: M4 detected in desktop BIOS, but NOT in laptop BIOS. 128Gb, 2.5" (CT128M4SSD2)

Le sigh...  :smileysad: I'm in the Philippines right now,  will be back in the US early October. My brother bought 3 of these from Amazon/Newegg as a wedding gift last September, 2012. Am I still under warranty? Will it be straight to the manufacturer/Crucial, or from the online store? 

 

:smileysad: so sad right now. It's kind of traumatizing too that this happened to the both of us , same symptoms and all.. 

 

I want to trust Crucial again after this.. But surely, that trust is kind of in the red zone right now. Can anyone from Crucial help me? 

 

Thank you for the reply, targetbsp :smileyhappy: 

 

JEDEC Jedi
targetbsp
Posts: 7,014
Registered: ‎08-27-2009
1

Re: M4 detected in desktop BIOS, but NOT in laptop BIOS. 128Gb, 2.5" (CT128M4SSD2)

The drives have a 3 year warranty on them.

 

Both your choice of shop and the manufacturer have good customer service and it's in the first year so you should be able to send it back to either and it shouldn't make much difference which you prefer to send it back to I guess.

 

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Kilobyte Kid
demonray
Posts: 9
Registered: ‎05-10-2013
0

Re: M4 detected in desktop BIOS, but NOT in laptop BIOS. 128Gb, 2.5" (CT128M4SSD2)

Is it still possible to secure wipe the two SSDs to hopefully revive it? I can't believe I have so many unexpected power loss. Is it possible that this has something to do with the SSDs being suddenly  corrupted? Is there any way to do reflash it?  Sorry, grasping for straws...