09-11-2013 08:57 AM
I purchased a pair of 960 GB M500s over the weekend. Installed one in my MBP, works great. I installed the other in my 2008 Mac Pro and ran into the following problems:
- The drive works fine through a USB port.
- The drive is not recognized when connected internally to a SATA port.
I purchased an IcyDock HDD enclosure to use for installing the drive, and suspected that might be the culprit. No luck, I returned the dock and got a new one and am experiencing the same issues.
Any idea what the problem could be?
10-02-2013 02:07 AM
First of all I'm sorry to hear that you are having problems with your SSD.
We don't actually recommend our SSD's for Mac Pro systems and we don't list them as compatible on the Crucial.com website.
Due to this it could be down to a compatibility issue and that's why it's not working with the system. Have you tried this SSD in your MBP system to make sure it's not a fault with the SSD?
If it works fine in the MBP system then it does sound like a compatibility issue as we don't recommend them for that system. If you ordered direct from Crucial within the last 45 days we would be more than happy to arrange a return for you. Please contact the customer service team in your region from the links in my signature.
Once again sorry for the issues you are having with the drive.