Solid-State Drives (SSD)

[ksarlati]

I am unable to see it in my bios and also in my disk management in windows.  I'm about to try another sata cable and port, and turned on smart hdd monitoring on my m3n72-d asus board.  Any ideas?

[Crucial_maulmod]

Hi ksarlati,

There are a few things you can try to see what might be causing this problem.  Trying another SATA cable and port is one of them, how did you get on with this?  If this did not resolve the issue please try the following:

1)  Firstly, please ensure that the drive is fully seated/ connected.

2)  Update to the latest version of the BIOS from the manufacturer's website.

3)  Check that you have the latest chipset and motherboard drivers installed.

4)  If possible, connect the drive to another system and see if it is recognised. 

If the drive works as it should in another system then it is possibly a set up or compatibility issue, in which case please reply with as much detail as you can regarding your set up. 

What mode is your BIOS set to IDE/ AHCI etc.?

[mobbmann]

hmmm... 6 days for a simple answer to a simple question... totally unacceptable for customer support...

[Crucial_maulmod]

Hi Mobbmann,

The purpose of this community is for users to help each other, it is not a Crucial customer support contact channel.  It is very fortunate that we have so many knowledgeable super-users to help our customers out in this community as well as through our three contact channels phone, email or live chat.  Crucial moderators are present to moderate the community, respond to unanswered posts like this after a certain amount of time and post status updates as and when we get them.

If you would like to speak with Crucial directly, please use one of the contact methods at the links below:

UK Customer Support

EU Customer Support

US Customer Support