08-18-2013 12:41 AM
Solved! Go to Solution.
08-18-2013 01:48 AM
I can't honestly see how that would be drive related? You're more likely to find help from a Windows oriented forum who would be able to talk you through checking out what's upsetting it in event viewer or similar.
The best I can suggest is to go to control panel -> admin tools -> services and ensure the windows update service isn't set to disabled or manual. Under Windows 8 mine is set to Manual (Trigger Start). Under Windows 7 it should be Automatic (Delayed Start)
08-18-2013 01:54 AM
If I rebuild to win 7 using the original drive it works fine as soon as I rebuild using the same media with the M500 disk WU's don't work.
The WU service reports as not running when you check for new update but it does start without any problems.
08-18-2013 02:10 AM
What do you mean by this particular "rebuild"?
If I rebuild to win 7 using the original drive
08-21-2013 06:09 AM
That is little weird because I would guess that clean OS installation should be a remedy for that kind of problems. It does sometimes happen after drive clonning and I didn't know it could happen after clean OS installation.
Did you activated your copy of Windows 7 after installation?
You could try a solution that works for some users with simmilar issue:
From a command line you run the following commands:
net stop wuauserv
ren softwaredistribution softwaredistribution.old
net start wuauserv
I don't know if that would be related but W7 creates hidden partition during installation and that partition stores some OS related information I think. Normally I would try to secure erase the drive but I have heard that secure erase does not work on M500s <- could someone verify and confirm that by the way?
In that case I would try to write zeros to the drive area where this hidden partition is located - usually about 300 MB at the begining of the drive. It should be doable with a tool like HxD.
09-12-2013 02:41 PM
I've got the same problem. Installed a 120GB M500 in a Samsung N150 netbook. Restored W7pro using a system image backup and repair disc. Everything seemed fine, boots ok, but Windows Update doesn't work, neither does update for Microsoft Security Essentials.
Tried various things
- stopping and restarting auto updates
- stopping update service and deleting softwaredistribution folder
- trying to update Windows Defender as some forums recommend (but Defender won't run, even after removing MSE)
09-13-2013 12:16 PM
Thank you for contacting us today. This is an issue that we are currently looking into. In the mean time it does appear that we may have found a fix. Windows has posted an article about these types of errors and the solution. This article can be found here. We have been successful with this fix. Please let us know if this fix works for you or if it doesn't. That way we have a little more information as we continue to research the issues. Thank you!
09-14-2013 05:34 AM
Some further information. If I run "fsutil fsinfo ntfsinfo c:" I get
Bytes Per Physical Sector : <Not Supported>
which seems to be related to the problem. I can find some suggested fixes for this but nothing works so far.