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Kilobyte Kid
1785222
Posts: 3
Registered: ‎08-18-2013
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Accepted Solution

Windows updates fail with M500

I've just purchased a 120GB M500 for my Lenovo SL510 it works well but windows updates errors (WU service isn't running).
I've rebuilt it from scratch and its till the same, not very happy.
JEDEC Jedi
targetbsp
Posts: 7,460
Registered: ‎08-27-2009
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Re: Windows updates fail with M500

in reply to 1785222

I can't honestly see how that would be drive related?  You're more likely to find help from a Windows oriented forum who would be able to talk you through checking out what's upsetting it in event viewer or similar.

 

The best I can suggest is to go to control panel -> admin tools -> services and ensure the windows update service isn't set to disabled or manual.  Under Windows 8 mine is set to Manual (Trigger Start).  Under Windows 7 it should be Automatic (Delayed Start)

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Kilobyte Kid
1785222
Posts: 3
Registered: ‎08-18-2013
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Re: Windows updates fail with M500

in reply to targetbsp

If I rebuild to win 7 using the original drive it works fine as soon as I rebuild using the same media with the M500 disk WU's don't work.

The WU service reports as not running when you check for new update but it does start without any problems.

JEDEC Jedi
bogdan
Posts: 1,407
Registered: ‎09-26-2012
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Re: Windows updates fail with M500

in reply to 1785222

1785222 wrote:

If I rebuild to win 7 using the original drive 


What do you mean by this particular "rebuild"?
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Kilobyte Kid
1785222
Posts: 3
Registered: ‎08-18-2013
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Re: Windows updates fail with M500

in reply to bogdan
Format the drive, install the OS then apply windows updates and driver updates from the Lenovo website.
Also tried the recovery media disks supplied with the laptop.
JEDEC Jedi
bogdan
Posts: 1,407
Registered: ‎09-26-2012
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Re: Windows updates fail with M500

[ Edited ]
in reply to 1785222

That is little weird because I would guess that clean OS installation should be a remedy for that kind of problems. It does sometimes happen after drive clonning and I didn't know it could happen after clean OS installation.

Did you activated your copy of Windows 7 after installation?

 

You could try a solution that works for some users with simmilar issue:

 

From a command line you run the following commands:

 

cd %wind%
net stop wuauserv
ren softwaredistribution softwaredistribution.old
net start wuauserv

 

 

I don't know if that would be related but W7 creates hidden partition during installation and that partition stores some OS related information I think. Normally I would try to secure erase the drive but I have heard that secure erase does not work on M500s <- could someone verify and confirm that by the way? [Edit: 2014.03.06 - it works, at least with my M500 ;-) ]

In that case I would try to write zeros to the drive area where this hidden partition is located - usually about 300 MB at the begining of the drive. It should be doable with a tool like HxD.

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Memory Leak Geek
scott4534
Posts: 7
Registered: ‎09-12-2013
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Re: Windows updates fail with M500

in reply to bogdan

I've got the same problem. Installed a 120GB M500 in a Samsung N150 netbook. Restored W7pro using a system image backup and repair disc. Everything seemed fine, boots ok, but Windows Update doesn't work, neither does update for Microsoft Security Essentials.

 

Tried various things

- stopping and restarting auto updates

- stopping update service and deleting softwaredistribution folder

- trying to update Windows Defender as some forums recommend (but Defender won't run, even after removing MSE)

 

Any suggestions?

 

Scott.

Community Manager
Crucial_YogiH
Posts: 1,070
Registered: ‎06-21-2011
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Re: Windows updates fail with M500

in reply to scott4534

Hi scott4534,

 

Thank you for contacting us today. This is an issue that we are currently looking into. In the mean time it does appear that we may have found a fix. Windows has posted an article about these types of errors and the solution. This article can be found here. We have been successful with this fix. Please let us know if this fix works for you or if it doesn't. That way we have a little more information as we continue to research the issues. Thank you!

 

 

YogiH, Crucial Moderator, US


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Memory Leak Geek
scott4534
Posts: 7
Registered: ‎09-12-2013
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Re: Windows updates fail with M500

in reply to Crucial_YogiH

Unfortunately that didn't help, the Fixit fails to run "The troubleshooter has experienced an unexpected error and cannot continue".

 

Scott

Memory Leak Geek
scott4534
Posts: 7
Registered: ‎09-12-2013
0

Re: Windows updates fail with M500

in reply to Crucial_YogiH

Some further information. If I run "fsutil fsinfo ntfsinfo c:" I get

 

Bytes Per Physical Sector :       <Not Supported>

 

which seems to be related to the problem. I can find some suggested fixes for this but nothing works so far.

 

Scott.