Reply
Kilobyte Kid
mds112
Posts: 4
Registered: ‎04-28-2013
0

problem with ez gigi iv - c drive not recognised

hi,

I am trying to clone my c drive to an ssd

 

when I boot for the CD or when I run from within windows the c drive is not recognised (I can justsee the USB device ( the ssd) listed)

 

I am running windows 7 64 bit on a compaq CQ5047UK

 

ANy ideas?

Community Manager
Crucial_Junket
Posts: 2,319
Registered: ‎05-25-2011
0

Re: problem with ez gigi iv - c drive not recognised

in reply to mds112

Hi mds112,

 

I'm sorry to hear that you are having problems with EZ Gig, it's an unusual issue but could be down to a faulty copy of the product.

 

I would download it again and try the clone again, you can download EZ Gig HERE.   Please let us know how it goes but a fresh copy should resolve these problems for you.

Junket, Crucial Moderator UK
________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Kilobyte Kid
mds112
Posts: 4
Registered: ‎04-28-2013
0

Re: problem with ez gigi iv - c drive not recognised

in reply to Crucial_Junket

I already tried that before I reported the issue

 

I have tried again and no luck

 

I have previously used this cable and software n other PC successfully, it seem to be something related to the specific configuration

 

The USB device is recognised, just the C drive is mising

 

I have tried running for windows and booting from the CD 

Moderator
Crucial_Guru
Posts: 508
Registered: ‎04-23-2009
0

Re: problem with ez gigi iv - c drive not recognised

in reply to mds112

Is your system set to IDE or AHCI?  If the SATA ports are set to RAID, even if not running in a RAID, the drives shouldn't be detected. 

Guru, Crucial Moderator, US
________________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Kilobyte Kid
mds112
Posts: 4
Registered: ‎04-28-2013
0

Re: problem with ez gigi iv - c drive not recognised

in reply to mds112
where would I check this
Moderator
Crucial_Guru
Posts: 508
Registered: ‎04-23-2009
0

Re: problem with ez gigi iv - c drive not recognised

in reply to mds112

You would have to get into your BIOS.  When you first turn on your system, you should see a logo screen that will tell you to press a key to enter setup.  Press that key and it will get you into BIOS.  Typically it is either F2, F10, or delete, but can vary.  Once in the BIOS, you would want to look for something called SATA mode or something similar.

Guru, Crucial Moderator, US
________________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Kilobyte Kid
mds112
Posts: 4
Registered: ‎04-28-2013
0

Re: problem with ez gigi iv - c drive not recognised

in reply to Crucial_Guru

I have changed the setting to IDE and the drive is recognised, but the copy fails

 

when I attempt to copy I get literally millions or write errors. 

I have tried twice withthe ssd connected to 2 different usb ports, but each time after a few hours it gets to 83% and several million write errors

 

Any ideas

Community Manager
Crucial_Junket
Posts: 2,319
Registered: ‎05-25-2011
0

Re: problem with ez gigi iv - c drive not recognised

in reply to mds112

Hi mds112,

 

Thanks for your reply.

 

I'm sorry to hear that you are having problems with the clone.  Can you possibly try moving your C drive to a different SATA port within your system?  This is to just check and see if there is possibly an issue with cloning from that specific SATA port.

 

If this does not work, do you have access to any other cloning programs?  Just to check if there is a possible compatibility issue between EZ Gig and your system.

 

Let us know how it goes and we can take it from there.

Junket, Crucial Moderator UK
________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
JEDEC Jedi
targetbsp
Posts: 7,307
Registered: ‎08-27-2009
1

Re: problem with ez gigi iv - c drive not recognised

in reply to Crucial_Junket

http://www.macrium.com/reflectfree.aspx is free if you don't have any other cloning software.

______________________________________

FAQs and Top Forum Solutions
Did a user help you? Say thanks by giving Kudos!
How do I know what memory to buy?
Still need help? Contact Crucial Customer Service
Remember to regularly backup your important data!