09-27-2013 10:56 PM
09-30-2013 09:04 AM
I am sorry that you are having issues with your new upgrade. I have pulled up your system information and I have a few questions. What is the full part number on each module? It should read something like CT51264BF1339.16FMD. Have you checked to see that you have the latest BIOS on your system? In some cases updating the BIOS can solve the issue. Have you installed each module separately, one at a time? Installing each module individually can determine if it is a defective module. Thank you in advance for this information.
09-30-2013 09:31 AM
09-30-2013 10:03 AM
It sounds like it may have been an issue with compatibility or density. Thank you for updating me and letting me know what you had tried. I am sorry for the inconvenience of sending them back. Please let me know if you have any other questions about upgrades or if there's anything else I can help you with.