To cancel/change an order, first, check the status of your order
to ensure that it has not already shipped. If a tracking number has
NOT yet been assigned, you may be able to cancel/change your order
using our Expert Online chat tool, or you can cancel/change it by
calling us at one of the phone numbers listed below during business
US: 800-336-8915 (U.S. and Canada only) or 208-363-5790 UK: 0800 013 0335 or +44 (0)1355 586100 outside the UK
it is outside our business hours, we will likely be unable to
cancel/change the order prior to it shipping. Please note that e-mail
is NOT a good way to cancel your order; if we have a heavy influx of
e-mails to answer, your order will very likely ship BEFORE we are able
to read your e-mail and cancel your order.
If we are unable to stop your order before it ships, contact Customer Service for assistance in setting up a return.