Upgrade Firmware using a Mac

Kilobyte Kid

Upgrade Firmware using a Mac

Come on Crucial when are you going to give decent support for Mac products?

 

I have been getting an unaccepatbly high failure rate with your MX300 525 drives, circa 20%, which it appears might be down to firmware issues. To upgarde firmware using a Mac is nigh on impossible. You have to have a Mac with an inbuilt (NOT usb) SuperDrive and the SSD must also be on the internal SATA bus. Apple haven't made a Mac with an inbuilt Optical drive in almost 5 years. Those that do have them often dont work through lack of use. This a real support issue for us. PLEASE address this urgently or at least ship drives with as up to date firmware as is realistically possible. 

Great products, at a great price, let down by poor support.

1 Reply
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Community Manager

Re: Upgrade Firmware using a Mac

@dataassist I am sorry for the issues you've experienced with your drives. I've passed on your feedback. Please contact us directly using the information in my signature and we would be happy to help you troubleshoot further or set up replacements for these items if the firmware is unable to be updated. 

YogiH, Crucial Moderator, US


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