Troubleshooting using Chrome’s Developer Tools

by Community Manager Community Manager on ‎05-18-2017 03:26 PM - edited on ‎05-18-2017 03:46 PM by Moderator Moderator (127 Views)

The Google Chrome web browser has an advanced feature called Developer Tools for seeing “behind the
scenes” error messages not normally displayed to the end user. This additional information can help greatly in debugging errors.

Please follow the steps below to activate Developer Tools and access these hidden error messages.


Activate the menu


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Select “More tools”


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Choose “Developer tools”


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Note – the keyboard shortcut Ctrl+Shift+I on Windows, or Cmd+Shift=I on Mac (the letter i as in
India) will do the same


When the developer tools open, select the “Console” tab


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Select all of the text, then copy that text and paste it into an email to Customer Support.