Bad P420m enterprise pci-e ssd, request support or RMA

Kilobyte Kid

Bad P420m enterprise pci-e ssd, request support or RMA

Today my P420m 1.4TB boot drive(MTFGAR1T-1AG13ABYY) entered read-only state. The toolbox shows that the capacitors has failed.

 

I tried to secure erase or sanitize the disk, although I finally managed to do this by unmounting all the partitions, the disk is still read only after the process.

 

So is there a way to make it usable again?If not, could I request an RMA here?

 

Thanks.

11 Replies
Kilobyte Kid

Re: Bad P420m enterprise pci-e ssd, request support or RMA

[ Edited ]

By the way, product information is here:

 

*removed personal information*

 

P/N:MTFDGAR1T4MAX-1AG13ABYY

 

The number on crucial sticker: 254765

 

 

Community Manager

Re: Bad P420m enterprise pci-e ssd, request support or RMA

Hi 111alan,

 

We are sorry for the issues that you have experienced with your SSD. Please contact us directly here and we would be happy to check into this further:http://goo.gl/ahOueH

YogiH, Crucial Moderator, US


________________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?
Kilobyte Kid

Re: Bad P420m enterprise pci-e ssd, request support or RMA

[ Edited ]

I already tried live chat, but the representitive refused to help, saying that it's a micron product, go contact micronSmiley Sad

I also started a rma request,number is here:
 0041822624

But I don't think I could get it shipped and received by service station in US in 10 days, because I and the drive is now in a different country (China). I have an adress in US which can receive things, though.

Already contacted Micron, no response for now, not even an auto-reply.

There is a Crucial label with material number on it, so I think crucial should assist with the RMA.

Any suggestions?

Community Manager

Re: Bad P420m enterprise pci-e ssd, request support or RMA

 

Hi 111alan,

 

Thanks for replying. This drive may be a product we support and can replace, but we would need a proof of purchase in order to determine this.  If we are able to set up a  warranty replacement on this drive we will have to ship to one of these locations (a  US address would be fine):

http://www.crucial.com/usa/en/store-shipping-international

 

As far as troubleshooting goes, have you tried this drive in another system or another slot? Are you seeing the same problems installing?

 

Will you please private message me your email address, so that I may email you directly with the information we need to determine if we can RMA this drive? It appears that the RMA that was set up was not set up completely and that your address information did not come into our system correctly.

 

 

YogiH, Crucial Moderator, US


________________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?
Kilobyte Kid

Re: Bad P420m enterprise pci-e ssd, request support or RMA

[ Edited ]

Email have been sent to u with private msg Smiley Happy

 

I've tried it on 3 systems, they all show the same warning.

 

Also it would take some time for me to find the receipt, I don't have a good habit of storing them properly with a plan. But since the drive is far from the end of warranty according to production date, is this necessary?

 

Thanks.

Community Manager

Re: Bad P420m enterprise pci-e ssd, request support or RMA

Thank you. I have emailed you now with the follow up information Smiley Happy

 


 

YogiH, Crucial Moderator, US


________________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?
Kilobyte Kid

Re: Bad P420m enterprise pci-e ssd, request support or RMA

[ Edited ]

And one last thing, what is a "valid reseller and purchase date"? I bought it from an end seller(who has an online store), which may not be on Crucial's record. Do I need to ask that seller to provide me with documents from sector's general agency? Or the invoice will do, no need of other proof?

 

Thanks.

Community Manager

Re: Bad P420m enterprise pci-e ssd, request support or RMA

Hi 111alan,

 

This may not be necessary. I would recommend providing us with the proof of purchase (PDF or screen shot)  that you do have and then we can review it. If it is from an online store there is a good chance it will be valid and that's all we will need.
 

YogiH, Crucial Moderator, US


________________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?
Kilobyte Kid

Re: Bad P420m enterprise pci-e ssd, request support or RMA

[ Edited ]

Information has been sent via email. Contact me when it's ready Smiley Happy