Defective Controller at MX100, warranty question

Kilobyte Kid

Defective Controller at MX100, warranty question

Dear support,


on July 14th 2014 I ordered an MX100 at Amazon. On the web-side there is q quarantee granted for three years by You

( , unfortunateyl only in german).


Now in June 2016 my desktop didn't boot. To my surprise after nearly two years of work my crucial MX100 wasn't detected by the BIOS anymore.

Because very important data were on the disk, I sended it to Convar, who confirm, that their work will not harm the warranty by Crucial.


After some weeks I got a call, where they told me, that the controller of the MX100 is defective. They couldn't to anything.

On August 17th I received the old MX100 from Convar.

After some calls to other specialist, which do confirm, that thy could not repair the SDD or rescue the data, I decided to contact You for warranty.

But now, how do I do that?

Do the SDD has still guarantee?


The Model-No. is  CT512MX100SSD1 263752, the *removed personal information*

PSID is 53A36D5C-5B87-14AC-E100-000089C968017

WWN 500A07510C53468E

L.N.: DPAE5DF009




Thank You in advance for Your Help


with kind regards


2 Replies
Community Manager

Re: Defective Controller at MX100, warranty question

Thanks for contacting us. I am sorry for the issues you've experienced with your drive. 

Yes, please contact us directly  for the warranty support on that drive. We aren't able to handle them via our forum.  Our contact information can be found here:


Please let me know if you have any other questions or concerns.



YogiH, Crucial Moderator, US

How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?
Kilobyte Kid

Re: Defective Controller at MX100, warranty question

Hi, YogiH,


thank You for Your fast reply.

I will let You know about the progress,


With kind regards