Filled out RMA a week ago no response?

[#1]

Submitted an rma request for a defective 4gb chip about a week ago and have not heard anything? I have rma'd things in the past and it usually only took a couple days to hear back?

[#2]

Hello scottfree,

Thank you for your message.

First of all, I am sorry to hear that you have not heard anything back about your RMA.  It can take up to 3 days to respond to an email but we should have definitely replied to you by now. 

I will look in to this personally for you and see exactly what happened.   Please send me a direct message with your email address and full billing address.  We will use this information to access your details and find out exactly what happened.

Once again, I am sorry for the delay and I will make sure this is resolved for you.  If you do have any other questions at all, please don't hesitate to ask and I would be happy to help.