Filled out RMA a week ago no response?

Bit Baby

Filled out RMA a week ago no response?

Submitted an rma request for a defective 4gb chip about a week ago and have not heard anything? I have rma'd things in the past and it usually only took a couple days to hear back?
1 Reply
Community Manager

Re: Filled out RMA a week ago no response?

Hello scottfree,

 

Thank you for your message.

 

First of all, I am sorry to hear that you have not heard anything back about your RMA.  It can take up to 3 days to respond to an email but we should have definitely replied to you by now. 

 

I will look in to this personally for you and see exactly what happened.   Please send me a direct message with your email address and full billing address.  We will use this information to access your details and find out exactly what happened.

 

Once again, I am sorry for the delay and I will make sure this is resolved for you.  If you do have any other questions at all, please don't hesitate to ask and I would be happy to help. 

Crucial_Junket, Crucial Moderator, UK


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