My order is suddenly cancelled.. what now?

Kilobyte Kid

My order is suddenly cancelled.. what now?

Today i placed my order for 2 x 16GB iMac 2017 27" 18,3 memory. 


Everything went ok on the website. Payed with creditcard.

Then i received the email "Thank you for shopping with us."


But now 15mins ago i received the email "Thanks for your order". With the message -> Thank you for your order. Unfortunately, we are unable to validate key information on the order, and therefore, the order has been canceled. Before placing a new order, please work with your payment issuer to ensure all of your address information can be verified through electronic validation services. We apologize for any inconvenience this may cause. 


The creditcard company says, that this is really strange.

Uhmmmzz.. do i got ripped here? I hope you don't took the money from the creditcard.


Can someone telling me whats going on here? Im upsad since this isnt feeling ok.



John (From NL)

EU Order 

1 Reply
Community Manager

Re: My order is suddenly cancelled.. what now?

@jafdavies I am sorry for the late reply.  We would advise reading this article here that might help explain why your order was cancelled. We are sorry for the inconvenience caused by your cancelled order.  Please let us know if you have any other questions or concerns. 

YogiH, Crucial Moderator, US

How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?