Need an RMA please , one DDR4 stick shows 4gig when its an 8gig

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Kilobyte Kid

Need an RMA please , one DDR4 stick shows 4gig when its an 8gig

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Hello Crucial , well I finally got my x99 system built and its running nicely , but with one minor hardware/ram memory flaw .

Iam running 32gb/2133 DDR4 (4x8) , 2 sets of CT2K8G4DFD8213 , on a Asrock x99 OC Formula 3.1 motherboard .

 

All sticks do run , but one registers/runs only as a 4gig stick vs the 8gig its supposed to be ; my bios , Windows os/8.1 Pro x64 , etc  all show its only running 28gigs of the intended 32gig's.

Ive tested all the memory sticks ,   in all slots and every slot configuration possible , with the same results  everytime showing (in the bios) the same single stick as a 4gig in any given slot (vs its factory listed 8gig) . 

 

Its a wierd ,but minor problem .

 

I'd like to do an rma , and would also like to know if to return  just the single stick or the two sticks that came in the 2x8gig set . 

 

Any help to get me going  in the correct rma direction ,will be greatly appreciated ! 

 

Thx again , stereo55

 

 

 

 

 

 

3 Replies
Community Manager

Re: Need an RMA please , one DDR4 stick shows 4gig when its an 8gig

Hi stereo55,

 

We are sorry for the issues you are experiencing with your RAM. Please contact us directly via email or phone and we would be happy to get your RMA sorted out for you. Our contact information can be found in my signature.

 

 

YogiH, Crucial Moderator, US


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Kilobyte Kid

Re: Need an RMA please , one DDR4 stick shows 4gig when its an 8gig

Thanks for the info , a phone call it is . Been along while since I needed any memory RMA , I kind did forget how to go about it . Smiley Embarassed 

Community Manager

Re: Need an RMA please , one DDR4 stick shows 4gig when its an 8gig

You are welcome. I hope you've gotten everything sorted out.

YogiH, Crucial Moderator, US


________________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
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Did a user help you? Say thanks by giving Kudos!
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Want to be a Super User?