Warranty Information

[kv]

Dear Crucial, One of the purchased (BL2KIT12864AA1065.000, containing 2 modules of PN:79884) memory modules has turned faulty and my system fails to boot. I have tried the suspect module in differing slots including on it's own and the system fails to boot; working fine with just the working module in one slot (1gb). After trying both modules again the system did work and was able to boot for about 2 weeks, whence the problem of boot failure has returned, and removing the intermittently faulty module allows the system to boot again. When the module doesn't work in this system, I also tried it in another DDR2 Motherboard I have, and again it failed to boot therein.

I sent a RMA request on 23 July 2009, the problem is now getting worse and all boot attempts fail. Please help with sending RMA number to me (maybe email address entered was incorrect?)

Regards.

[Crucial_Katana]

Hello,

I looked up the email address you used to sign up for the forums, but was unable to find an RMA request in our system on that email address. If this is urgent, I would recommend that you contact our Customer Support directly, using one of the links below.

US Customer Service

UK/EU Customer Service

[kv]

Hi

I have now changed the email address on this forum account to the one I think that was entered.

Please could you recheck.

Many Thanks.

[Crucial_Katana]

I have checked again, but was unable to find a request on that email address as well. I am concerned that the request might never have reached us. You can either contact Customer Service about it, or submit a new request. If you chose the latter, let me know so I can look for it and verify that it arrives safely.