Tax payments in EU in warranty case

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Kilobyte Kid

Tax payments in EU in warranty case

Hello,

 

I had a warranty case with my SSD, sent it in, got my RMA and a store credit. I used the store credit and ordered a replacement SSD and was happy to see that shipment is at no extra cost.

However, to replace my broken part I have to pay tax for the product again! Admittedly it´s not the same product because that one is no longer sold, but the sense of warranty is a bit twisted here from my customer´s point of view. It is not what I would expect from warranty cases where a cost-neutral replacement would be the normal case.

Any solution?

Thanks

Martin

 

3 Replies
Community Manager

Re: Tax payments in EU in warranty case

Hello Martin,

 

Thank you for your comment.  I have sent you a private message to discuss this further.  - John 

Crucial_Junket, Crucial Moderator, UK


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Kilobyte Kid

Re: Tax payments in EU in warranty case

Hi Junket, thanks for your fast reply. However I cannot find the private message. I looked around for about half an hour but did not find where this may be.

Thank you

 

Community Manager

Re: Tax payments in EU in warranty case

[ Edited ]

Hello @mf5612,

 

To access your private messages,  click your name icon on the top right of the page.  After you click on the icon it will open the side that displays the envelope that leads to the inbox. Please let me know if you can't find it.

crucial.JPG

 

________________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service