how can I RMA,,,

Kilobyte Kid

how can I RMA,,,

I have a MX200 250G SSD have a problem, after sending Taiwan's agent, they send me back MX300 275G M.2 type SSD, I don't accept that!
 
Can anyone help me?
 

Anyone with experience with Crucial's RMA process?

 

regards

 

 

Eddie

 

6 Replies
Community Manager

Re: how can I RMA,,,

Hi Eddie,

 

Thanks for contacting us today.  You may try and contact our US  tech support department directly to get more information on our warranty process. Our contact info can be found in my signature. However, to clarify, did you have a standard size MX200 250GB SSD and they switched it for the MX300 M.2? You may go back to them and see if they can offer you a different solution. It sounds like that issue may be on them.

YogiH, Crucial Moderator, US


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Kilobyte Kid

Re: how can I RMA,,,

Hi YogiH,

 

Thanks for your reply.


You say go back to them, who is them? Taiwan agent?


I told them my notebook no M.2 slot, do I have other options? They told me only the MX300 M.2 now can be replaced, and this is the only way I can replace.


That's the reason why I am looking for help here...

 

Thanks again for your help.

 

regards

 

 

Eddie

 

 

Community Manager

Re: how can I RMA,,,

Hi Eddie,

 

Yes, I was referring to going back to the Taiwan agent. Was the original drive you swapped with them a mSATA or 2.5 inch drive?

YogiH, Crucial Moderator, US


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I think my memory is bad. What do I do now?
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Kilobyte Kid

Re: how can I RMA,,,

Hi YogiH,

 

Sorry I said not detailed enough, my original drive is 2.5 inch SATA SSD, I want to replace the 2.5 inch SATA SSD.

 

regards

 

 

Eddie

Community Manager

Re: how can I RMA,,,

Hi Eddie,

 

Okay thanks for the further details. Please contact us directly using the US info in my signature. If you send us an email we can look into getting you a return set up.

YogiH, Crucial Moderator, US


________________________________________
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I think my memory is bad. What do I do now?
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Kilobyte Kid

Re: how can I RMA,,,

Hi YogiH.

 

OK, thanks for your help again.

 

regards

 

 

Eddie