One thing that you can also try if running into this issue would be to check the "view" button that is on the top left hand corner of Disk Utility. The image that you provided appears to only be showing volumes that are currently on hard drives.
Since the new Crucial SSD has not yet been initialized or formatted, it will not show up in disk utility when the view button is set to only show volumes. By clicking the view button in Disk Utility, you can select the option to show all devices that are connected instead of just volumes. This should make the Crucial SSD show right up and you can continue on with with formattting and installing an image. This may not work in every situation, but is something to check if others are running into similar issues.
... View more
Thank you for your patience while we are working through this issues. I followed up with our Engineering team, and it appears that they responded to you on Spiceworks saying they hope to have a fix in a few weeks. I apologize in the delay, but hopefully we will have something for you soon.
... View more
I am sorry to hear that you are experiencing this issue with your new Crucial MX500. There are unfortunately not any drivers or firmware updates that will fix this type of problem. If you are hearing noise come from the drive itself, this would be something that we would just need to get replaced for you.
If you have any external enclosures that can accommodate the M.2 form factor, you can try turning on the system while the SSD is external to see if we can locate the sound better. You would not be able to boot into Windows while the drive is external but we can at least see if the noise follows the drive. The MX500 Series of SSD will come with a 5 year warranty from the date of purchase and we are more than happy to get you taken care of with any warranty replacements. If you would like to proceed with the replacement of your drive, we would ask that you contact us directly using the information that I have provided below.
Toll-free for US & Canada: 800-336-8915 Phone: 1-208-363-5790 Email: email@example.com Hours (MST): Monday - Friday: 7am - 6pm
... View more
When attempting to clone using Acronis True Image for Crucial on some systems running a UEFI, it is possible for the software to be prevented from entering the correct environment to begin the clone. This is usually caused by settings in the UEFI restricting what your computer will boot to when first powered up, causing either error messages or just booting back into Windows without continuing the cloning process. If you are experiencing this type of issue one solution is to create bootable Acronis media with a USB drive or CD/DVD. This media can then be used to start a clone outside of Windows, which will allow you to configure and begin the cloning process without needing to restart the system, avoiding the issue all together. Instructions on how to create bootable Acronis media can be found here.
To boot to your Acronis media, it may be necessary for you to press a specific key on your keyboard while the system is booting to interrupt its normal startup process and make the system boot to a specific device. To find the key you need to press during startup, you can check your system or motherboard's owner's manual, or follow any onscreen prompts when your system powers up to enter the UEFI or boot menu to select a boot device. In a boot option menu you will choose to boot to either the disk or flash drive that you created, or in a boot sequence change the order of devices to boot from, prioritizing your USB/optical media ahead of connected hard drives and SSDs.
You will then be presented with a screen asking you to select what you would like to do with numbers next to the options you can select. At this screen you will just need to press the number '1' key on your keyboard to boot into the Acronis software. Once the software is fully loaded you will select 'Tools and Utilities', and then select 'Clone Disk' on the next screen. You should then be presented with a screen asking you to select your source hard drive, then your target drive. Once you have selected the appropriate drives you can then click proceed and start the clone.
A UEFI setting called Secure Boot can also cause similar problems. This setting will usually be found in a Security or Boot category in your BIOS or UEFI (check you documentation for detailed guidance). Once you have located this setting, you will want to change the value from enabled to disabled. After this setting has been disabled you can retry the clone within Windows, or try the bootable media detailed above if you still have difficulty with the cloning software.
... View more