I ordered some RAM and a SSD drive upgrade for my PC but then decided to go with a new computer instead. I sent two emails very soon after my order to cancel shipment. Neither was answered and so Crucial shipped to me using UPS (a $30 charge at the door). I called customer service to try and sort the issue out and was told I could just refuse the package (which I did). At no point was it explained to me that I would still be billed for the shipping costs (I live in Canada so perhaps that's the 'reason') or that there would be a $30 're-stocking' fee. I realise that this is all in the small print but, still, you would think that charges this high (around $65 USD) would have been part of the conversation during the phone call... My advice, if you live in Canada, try to buy local or on Amazon and avoid the shipping costs.
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