Ballistix Memory Defective

Bit Baby

Ballistix Memory Defective

Hello, 

I am no way a computer novice but also no expert, so when I kept getting the blue screen of death on my computer over the past 2 months I figured it was a virus. After many scans and searches I came to the conclusion that it was a defective memory stick. I purchased 4 1xgb crucial ballistix memory sticks for my Dell XPS 400 that your site said were compatible. I narrowed the defective stick down to one and my computer is running just fine with 3gb of RAM. When I scanned the defective one it came up with 964 LRAND errors, and 341 Stride6 errors. Is my product still under warranty? The stick's serial # is BG112GV.YF it's a Ballistix 800MHz 4-7-7-12.2.OV. Here is my computer scan.:  http://www.crucial.com/systemscanner/viewscanbyid.aspx?id=23517E3731D926C3

 

Thanks,

Richard Conti

2 Replies
Bit Baby

Re: Ballistix Memory Defective

There is also the # 121341 next to the barcode on the memory stick.

Highlighted
Moderator

Re: Ballistix Memory Defective

 

Hi Richard,

 

Sorry to hear you are having problems with the RAM.  The memory has a lifetime warranty so please contact us to arrange an exchange:

 

UK/ EU Customer Support

 

US Customer Support

 

Thanks

 

 

Maulmod, Crucial Moderator UK
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