Ballistix Sport DDR4-2666MHz SODIMM not working on Dell XPS 9570(2018)

Kilobyte Kid

Ballistix Sport DDR4-2666MHz SODIMM not working on Dell XPS 9570(2018)

Hi Sir/Miss my XPS 9570 motherboard can't recognized the ram, so the device can't boot. 

I try single Ballistix 16GB on dimm a and b, both not working.
Now I install Micron Ballistix Sport DDR4-2666MHz on DIMM A and stander Micron DDR4 2666 8GB on DIMM B.
It can boot but the ram speed low down to 2400....
Is there any way fixed this issue?

My laptop bios ver is 1.30 and operating system is Win10.

If you need any futher information, please kindly let me know.

Thank you.

5 Replies
Crucial Employee

Re: Ballistix Sport DDR4-2666MHz SODIMM not working on Dell XPS 9570(2018)

Thank you for providing that information.  I am sorry to hear about the issues that you are running into with your memory upgrade.  If you could please provide the full part numbers on both the Micron and Ballistix stick of memory, this will help a lot in getting to the root of the problem.  You can also alternatively take a picture of the labels of both sticks and post that to the forums for us to take a look at.  We look forward to hearing from you.  





Crucial_Ryan, Micron CPG Support, US


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Kilobyte Kid

Re: Ballistix Sport DDR4-2666MHz SODIMM not working on Dell XPS 9570(2018)

Hi Ryan, hope these images help...

Also I google this problem, seems xps 9570 can't recongnized DDR4 2666 moudle which work below CL 18...

You can check below link maybe some help..

I believe many people got this problem, but most people choose return the ram and buy the worked module...

https://www.reddit.com/r/Dell/comments/8r55ys/9570_working_ram_kits/

IMAG0348_.jpg


Thank you for reply.

Have a day

 

 

 

Kilobyte Kid

Re: Ballistix Sport DDR4-2666MHz SODIMM not working on Dell XPS 9570(2018)

Also, you can watch dell reply...

 

https://www.dell.com/community/XPS/XPS-15-9570-3rd-party-32GB-RAM-issue-booting/td-p/6088199/page/5

 

 XPS.jpg

Really hope this issue can be fixed.... if Micron can do, it will be very helpful for those people like Micron

Kilobyte Kid

Re: Ballistix Sport DDR4-2666MHz SODIMM not working on Dell XPS 9570(2018)

Hi Ryan, it had been few days, is there any update for this issue?

 

Thank you.

Highlighted
Kilobyte Kid

Re: Ballistix Sport DDR4-2666MHz SODIMM not working on Dell XPS 9570(2018)

HI Ryan, any update for the issue?  Or you will recommend buy the worked one, not waiting for your response....

 

Please kindly give a status...

 

Thank you